Summary
Overview
Work History
Education
Skills
References
Volunteer History
Timeline
Generic

Dylan Collins

Cranbourne West, Victoria, Australia,Australia

Summary

Dynamic professional with extensive experience in customer service and team leadership at Coles Alstonville. Proven ability in cash handling and employee training, consistently enhancing team performance and customer satisfaction. Adept at problem-solving and inventory management, ensuring efficient operations and a welcoming environment for all customers. Talented Taxi Driver versed in providing top-notch care to passengers and belongings. Adept at maintaining vehicle in clean and operable condition. Dedicated to providing exceptional customer service to all customers. Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Results-driven taxi cab driver bringing license and clean driving record. Highly effective at satisfying all customers and remaining calm in challenging circumstances. Efficient Cleaning Supervisor known for high productivity and completing tasks swiftly. Specialize in staff training, inventory management, and quality control measures to maintain impeccable cleanliness standards. Excel in communication, leadership, and problem-solving skills, ensuring smooth operation of cleaning teams.

Overview

15
15
years of professional experience

Work History

Taxis Driver

Byron bay taxis
10.2023 - Current
  • Adhered to company policies regarding cash handling procedures for fares collected from customers.
  • Greeted customers and provided assistance with luggage.
  • Responded promptly to customer inquiries regarding transportation options and estimated travel time.

Customer Service Representative

Bp Byron bay Ozigo
Byron Bay, NSW
01.2022 - 12.2023
  • Receiving deliveries.
  • Completing receiving paperwork.
  • Breaking down loads.
  • Supervision of staff.
  • Replenishing shelves.
  • Filling and maintaining the presentation of stock during and after trading hours.
  • Providing exceptional customer service.
  • Working cooperatively in a team environment.
  • Releasing the petrol for the customers on the till.
  • Answer customer queries and complaints in a courteous manner.
  • Register and cash handling.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.

Duty Manager/Nightfill Manager

Coles Alstonville
01.2022 - 12.2023
  • Receiving deliveries.
  • Completing receiving paperwork.
  • Breaking down loads.
  • Supervision of staff.
  • Replenishing shelves.
  • Filling and maintaining the presentation of stock during and after trading hours.
  • Providing exceptional customer service.
  • Working cooperatively in a team environment.
  • Answer customer queries and complaints in a courteous manner.
  • Register and cash handling.

Shop Assistant

Reject Shop Byron Bay
01.2019 - 12.2021
  • Customer service.
  • Replenishing shelves.
  • Breaking down loads.
  • Register transactions and cash handling.
  • General cleaning and tidying of shop.

Assistant Area Manager

iss Facility service
01.2019 - 12.2021
  • Maintaining cleanliness.
  • Sweeping paths and shop fronts.
  • Clean car parks and gardens.
  • Buffing floors.
  • Scrubbing floors.
  • Complete KPI inspections.
  • Supervision of staff.
  • Breaking down loads.
  • Cleaning schools / government builds.
  • Pressure washer machines.

Cleaning Supervisor

prompcorp
01.2019 - 12.2021
  • Rostering staff.
  • Ordering stock.
  • Managing staff.
  • Training new staff.
  • Clean toilets and truckers shower.
  • Wiping down tables.
  • Empty bins in the food court and outside in the carpark.
  • Pick up rubbish in carpark.
  • Mope floors / scrub floors with machine.

Factory Hand

Byron Gourmet
01.2020 - 12.2020
  • Warehousing Duties
  • Sales
  • Stock Control
  • Packaging
  • All Rounder.

Cleaner

Sub Contract Cleaning
01.2017 - 12.2019
  • Maintaining cleanliness of Ballina Central.
  • Sweeping paths and shop fronts.
  • Clean car parks and gardens.
  • Buffing floors in foyers.

Shop Assistant

Super Saver
01.2016 - 12.2019
  • Customer service.
  • Replenishing shelves.
  • Breaking down loads.
  • Register transactions and cash handling.
  • General cleaning and tidying of shop.

Night Fill 2IC/Duty Manager

Woolworths Ballina
01.2010 - 12.2015
  • Receiving deliveries.
  • Completing receiving paperwork.
  • Breaking down loads.
  • Supervision of staff.
  • Replenishing shelves.
  • Filling and maintaining the presentation of stock during and after trading hours.
  • Completing 'refit' of new stores.
  • Providing exceptional customer service.
  • Working cooperatively in a team environment.
  • Answer customer queries and complaints in a courteous manner.
  • Register and cash handling.

Education

Responsible Service of Alcohol - Responsible Conduct of Gambling

Nova skill
Ballina
01.2026

Certificate II - Retail

Ballina TAFE
Ballina, NSW
01.2014

Year 10 -

Biala Special School
Ballina, NSW
01.2010

Skills

  • Cash handling
  • Customer service
  • Employee training
  • Inventory management
  • Team leadership
  • Team collaboration
  • Time management
  • Payment processing
  • GPS and mapping
  • Fare calculation
  • Passenger transport
  • Luggage loading
  • Passenger assistance
  • Fare collection
  • Pick-up scheduling
  • Problem-solving
  • Cleaning and sanitation
  • Point-of-sale system
  • Chemical handling
  • Dusting furniture
  • Window cleaning
  • Cleaning bathrooms
  • Mopping and buffing floors
  • Training and mentoring
  • Staff training
  • Staff supervision

References

  • Allan Ridgewell, Personal Reference, 0481329345
  • Steven Arthur, Personal Reference, 0413422464
  • Rhy Redman, Former Coles Grocery Manager, 0488262320

Volunteer History

  • Biala Special School, Volunteer Gardening, 01/01/10 - 12/31/21
  • Coles Ballina, Work Experience - Day Filling, 01/01/09 - 12/31/10

Timeline

Taxis Driver

Byron bay taxis
10.2023 - Current

Customer Service Representative

Bp Byron bay Ozigo
01.2022 - 12.2023

Duty Manager/Nightfill Manager

Coles Alstonville
01.2022 - 12.2023

Factory Hand

Byron Gourmet
01.2020 - 12.2020

Shop Assistant

Reject Shop Byron Bay
01.2019 - 12.2021

Assistant Area Manager

iss Facility service
01.2019 - 12.2021

Cleaning Supervisor

prompcorp
01.2019 - 12.2021

Cleaner

Sub Contract Cleaning
01.2017 - 12.2019

Shop Assistant

Super Saver
01.2016 - 12.2019

Night Fill 2IC/Duty Manager

Woolworths Ballina
01.2010 - 12.2015

Responsible Service of Alcohol - Responsible Conduct of Gambling

Nova skill

Certificate II - Retail

Ballina TAFE

Year 10 -

Biala Special School
Dylan Collins