Dylan Cook
Whorouly,VIC
Summary
Dynamic Department Manager with a proven track record at Coles Supermarket, enhancing customer satisfaction and reducing losses through effective inventory management and staff development. Excelled in staff management and problem-solving, fostering teamwork and accountability. Skilled in retail management and coaching, significantly improving operational efficiency and employee performance.
Overview
20
20
years of professional experience
Work History
Department Manager
Coles Supermarket
08.2004 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
Year 12 - Vce
Marian College Myrtleford
Myrtleford, VIC2002
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Safety and Security
- Flexible Schedule
- Retail Management
- Coaching and Mentoring
- Loss Prevention
- Training and Development
- Employee Scheduling
- Order Processing
- Product restocking
Timeline
Department Manager
Coles Supermarket
08.2004 - Current
Year 12 - Vce
Marian College Myrtleford
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