Dylan Costa
Shell Cove,NSW
Summary
Dynamic and results-oriented professional with extensive experience in sales and customer service, notably at Motion Australia Pty Ltd. Excelled in developing strategies to surpass sales quotas and enhance customer satisfaction. Skilled in stock inventory management and adept at fostering team collaboration. Proven track record of leveraging customer feedback to drive product improvements and achieve sustained revenue growth. Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Overview
12
12
years of professional experience
Work History
Laborer
Conveyor equipment specialists pty ltd
Unanderra , NSW
09.2024 - 12.2024
- Operated equipment with strong focus on safety and ground communication.
- Completed variety of physical labor tasks.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Worked with team members to ensure efficient workflow throughout the day.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
Salesperson
Motion Australia Pty ltd
Unanderra , NSW
07.2021 - 08.2024
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Prepared and delivered appropriate presentations on products and services.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Gathered data on competitors' pricing, products, and promotional activities.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Acquired new customers and identified unique needs to deliver relevant products.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Reset store displays for special events and seasonal merchandise changes.
- Generated new business opportunities through cold calling campaigns.
- Reduced process lags by training employees on best practices and protocols.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Provided personalized service to build relationships with customers.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Salesperson
Delicia
Albion Park , NSW
07.2012 - 07.2021
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Listened to customer needs to identify and recommend best products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
High School Diploma -
St. Joseph's Catholic High School
Albion Park , NSW01-2015
Skills
- Customer service
- Sales
- Stock inventory
- Computer support
- Purchasing
- Deliveries
- Pricing
- Direct and phone customer service
- Cleaning and maintaing surroundings
- Customer follow up
- High consideration in service
- work in a team atmosphere
Languages
English
Professional
Portuguese
Professional
Timeline
Laborer
Conveyor equipment specialists pty ltd
09.2024 - 12.2024
Salesperson
Motion Australia Pty ltd
07.2021 - 08.2024
Salesperson
Delicia
07.2012 - 07.2021
High School Diploma -
St. Joseph's Catholic High School
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