Dylan Fothergill
Thomastown,VIC
Summary
Recognised for outstanding performance, including being offered a management position at Coles Supermarkets. Proficient in working under pressure and collaborating effectively with diverse teams.
Demonstrated flexibility through extensive experience working various shifts, including mornings, afternoons, and nights. Now seeking an exciting new hands-on career where I can make an impact on the world around me.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Coles Supermarkets
04.2019 - Current
- Managed a team of 35+ customer service team members, ensuring smooth operations and positive team morale.
- Provided training and support to team members, helping them improve their customer service skills and confidence.
- Addressed customer complaints promptly and effectively, turning negative experiences into positive ones.
- Conducted regular performance evaluations and provided feedback to team members to improve their performance.
- Consistently met stock-loss targets, ensuring the company achieves optimal results for the financial year.
- Frequently assist in filling shifts for absent team members, both during scheduled hours and outside, collaborating closely with colleagues to ensure smooth operations.
Warehouse Storeman
The Shann Group
04.2018 - 02.2021
- Efficiently unload containers and allocate stock to the warehouse, customers, and interstate branches.
- Securely strap, secure, and wrap stock on pallets for local and interstate shipment.
- Operate forklifts cautiously to ensure the safety of warehouse staff and prevent stock damage.
- Load and unload merchandise onto trucks with precision and care.
- Promptly address and resolve order concerns by coordinating with office staff.
- Ensure all outgoing shipments are correctly labeled for accurate delivery.
Labourer
All Trades Alliance
06.2016 - 06.2017
- Assist in building pergola, decking, fences, gates, and furniture assembly.
- Follow instructions to perform manual labour tasks, such as digging trenches, unloading building materials and preparing job sites.
- Experience with battery operated power tools such as circular saw, drills, anglegrinder and hedge trimmer.
- Performing thorough cleanup and maintenance of worksites, ensuring a safe and organised environment.
Education
Certificate III - Civil Construction
AIVD
Sunshine, VIC11.2024
Certificate IV - Fitness
Australian Institute of PT
Melbourne, VIC04.2018
Year 11 VCE -
Plenty Valley Christian College
Melbourne, VIC12.2016
Competencies
White Card - CPCWHS1001
EWP >11m - TLILIC0005
Skidsteer - RIIMPO318F
First Aid + CPR – HLTAID011
Control Traffic with stop-slow bat - RIIWHS205E
Implement Traffic Management Plans - RIIWHS302E
Timeline
Customer Service Manager
Coles Supermarkets
04.2019 - Current
Warehouse Storeman
The Shann Group
04.2018 - 02.2021
Labourer
All Trades Alliance
06.2016 - 06.2017
Certificate III - Civil Construction
AIVD
Certificate IV - Fitness
Australian Institute of PT
Year 11 VCE -
Plenty Valley Christian College
Similar Profiles
Natalie-Jane CarmanNatalie-Jane Carman
Team Member at Coles SupermarketsTeam Member at Coles Supermarkets
Steven ThepsymeuangSteven Thepsymeuang
Pick Support / Inventory Team Member at Coles Supermarkets AustraliaPick Support / Inventory Team Member at Coles Supermarkets Australia
Thomas YuThomas Yu
Team Member / Customer Service Assisstant at Coles SupermarketsTeam Member / Customer Service Assisstant at Coles Supermarkets