Dylan Fothergill
Coburg North,VIC
Summary
Recognised for outstanding performance, including being offered a management position at Coles Supermarkets after proven dedication.
Proficient in working under pressure and collaborating effectively with diverse teams.
Demonstrated flexibility through extensive experience working various shifts, including mornings, afternoons, and nights.
Now seeking an exciting new career in science which is a passion of mine.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Coles Supermarkets
02.2019 - Current
- Managed a team of 35+ customer service team members, ensuring smooth operations and positive team morale.
- Provided training and support to team members, helping them improve their customer service skills and confidence.
- Addressed customer complaints promptly and effectively, turning negative experiences into positive ones.
- Conducted regular performance evaluations and provided feedback to team members to improve their performance.
- Consistently met stock-loss targets, ensuring the company achieves optimal results for the financial year.
- Frequently assist in filling shifts for absent team members, both during scheduled hours and outside, collaborating closely with colleagues to ensure smooth operations.
Warehouse Storeman
The Shann Group
04.2018 - 02.2021
- Efficiently unload containers and allocate stock to the warehouse, customers, and interstate branches.
- Securely strap, secure, and wrap stock on pallets for local and interstate shipment.
- Operate forklifts cautiously to ensure the safety of warehouse staff and prevent stock damage.
- Load and unload merchandise onto trucks with precision and care.
- Promptly address and resolve order concerns by coordinating with office staff.
- Ensure all outgoing shipments are correctly labeled for accurate delivery.
Education
Certificate IV - Fitness
Australian Institute of PT
04.2018
Year 11 VCE -
Plenty Valley Christian College
12.2016
Skills
- Training and mentoring
- Complaint resolution
- Metric tracking
- Staffing coordination
- Employee scheduling
- Loss prevention
- Continuous improvement
Timeline
Customer Service Manager
Coles Supermarkets
02.2019 - Current
Warehouse Storeman
The Shann Group
04.2018 - 02.2021
Year 11 VCE -
Plenty Valley Christian College
Certificate IV - Fitness
Australian Institute of PT
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