DYLAN FRANCISCO
Customer Service Representative
Lake Heights
Summary
Energetic and dependable professional with strong customer service, organisational, and communication skills. Proactively anticipates needs and delivers responsive, high-quality support in fast-paced environments. Known for a consistently positive attitude and for fostering a welcoming, collaborative atmosphere for clients, customers, and colleagues alike.
Overview
9
9
years of professional experience
2025
2025
years of post-secondary education
3
3
Certifications
Work History
Functions Supervisor, Gaming Attendant & Customer Service
Wests Illawarra
06.2022 - Current
- Monitored compliance with club policies and government regulations related to safety and service, including food safety, alcohol/gambling service, and RSA/RCG regulations
- Collaborated with colleagues to ensure efficient daily operations by preparing food, restocking supplies, and performing other tasks as needed
- Managed large cash transactions and payouts and supervised special occasions, ensuring guests had an enjoyable experience
Student Learning Support Officer
Warrawong High School
08.2022 - 12.2022
- Supported students facing academic or personal challenges, providing guidance and support through educational, mental and emotional means
- Collaborated with colleagues and professionals to devise and execute strategies catered to diverse learning needs
- Contributed to school policies and procedures related to student welfare and behavioural management
Customer Service Representative
Probe Group
11.2020 - 09.2021
- Managed a high volume of incoming calls from clients, families, and healthcare professionals seeking information and support for aged care services
- Utilised various computer systems to update client records, schedule appointments and assessments, and track service delivery
- Collaborated effectively with colleagues and healthcare professionals to ensure clients received the required services and support
Cinema Worker/Manager
HOYTS
08.2016 - 01.2021
- Demonstrated leadership skills in effectively managing a team, maintaining high productivity and customer satisfaction
- Provided excellent customer service while training new employees on operations, safety, and customer service procedures
- Collaborated effectively with colleagues to enhance customer experience and contributed to the development of a new training and customer service strategy implemented in multiple HOYTS cinemas
Education
Diploma - Business
University of Wollongong
Wollongong06-2024
Skills
- Problem Solving
- Leadership
- Ability to Multitask
- Communication
- Adaptability
- Computer Skills
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Advanced Microsoft Office Skills
- Schedule Development
- Communication Skills
Certification
Diploma of Business
Timeline
Student Learning Support Officer
Warrawong High School
08.2022 - 12.2022
Functions Supervisor, Gaming Attendant & Customer Service
Wests Illawarra
06.2022 - Current
Customer Service Representative
Probe Group
11.2020 - 09.2021
Cinema Worker/Manager
HOYTS
08.2016 - 01.2021
Diploma - Business
University of Wollongong
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