DYLAN GREENWOOD
Administration/Manager
Donnybrook
Summary
Dedicated administration and finance professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Finance and Administration Manager
Apex Sealants
03.2017 - Current
- Apex Sealants is a business I own and have managed for 7 years now, we are a medium scale business that centres around the building industry
- My goal as the administrating director has changed a little over the last 2 years as we merged with a tiling business to continue growth into the construction industry
- My day-to-day is to open our warehouse facility and ensure all clients and customers are greeted and taken care of, I order and maintain all onhand supplies and sell them to wholesale retailers as well as off the street clients
- I reconcile all banking payments and do all payroll as well as invoicing purchase orders for builders and sub-contractors
- I pride myself on my strong network and my ability to adapt and grow new working relationships whilst maintaining record and continuously updating our CRM for better relationship management.
- I have streamlined our services into an access all trade supply app where we can track, update and schedule our 127 staff and all vehicles in the fleet, it is my task to ensure smooth and functional operation of our trades and keep an open line of communication between them and all clients on a daily basis.
- We use a suite of products from aroflo, tradify as well as Google suites to seamlessly operate the management of various tasks products to help maintain our business and operate to the best standard we can provide.
Waterproofing Supervisor
Boss Waterproofing
03.2012 - 03.2017
- Ensured that safety protocols were followed at all times by all staff members
- Monitored tapes or digital recordings to identify source of losses
- Collaborated with other departments within the organization in order to enhance services provided by the department
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Notified employees of policy and procedure changes to promote overall compliance
- Organized workflow tasks to prevent downtime and production gaps
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
Toyworld
02.2012 - 04.2014
- Fresh out of high-school I moved to South West victoria to a small rural town, there i was employed by Toyworld as a Junior sales associate.
- I worked as a point of sales to customers while handling phone orders and posting toys and packages to customers.
- I maintained the store and helped the manager with opening/closing of the store, annual stocktake and general banking duties.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Business Management Diploma in Business -
Swinburne Online
Diploma of Interior and Architectural Design in Design - undefined
CADC
High School Diploma - undefined
Wallan Secondary College
Wallan, VictoriaSkills
Monitored office workflow and administrative processes to keep operations running smoothly
Spearheaded successful business development initiatives aligned with company's strategy and core competencies
Provided documentation of processes to comply with regulations and company policies
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
Established personnel performance metrics to encourage efforts toward common goals
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Hired and directed teams to achieve daily and long-term operations and business goals
Delegated assignments based on plans, project needs and knowledge of individual team members
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
References
- Maisie Harrison, Apex Sealants, Waterproofing Supervisor, (044) 868-0517, maker.maisie@gmail.com
- Brianna McClelland, Keilor Downs Primary School, (042) 577-5603, breemcclellandd@gmail.com
- Anthony Burton, Dunrite Waterproofing, Manager/Director, (047) 871-2893, dunritewaterproofing@outlook.com
Timeline
Finance and Administration Manager
Apex Sealants
03.2017 - Current
Waterproofing Supervisor
Boss Waterproofing
03.2012 - 03.2017
Sales Associate
Toyworld
02.2012 - 04.2014
Business Management Diploma in Business -
Swinburne Online
Diploma of Interior and Architectural Design in Design - undefined
CADC
High School Diploma - undefined
Wallan Secondary College
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