Dylan Grey
White Rock,QLD
Summary
Dynamic Customer Service Assistant with Target Australia, recognized for enhancing customer loyalty through exceptional service and effective complaint resolution. Skilled in cash handling and de-escalation techniques, I fostered a collaborative team environment, training new employees and consistently delivering positive experiences that elevated the company's reputation.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Target Australia
10.2020 - Current
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Trained new employees on company procedures, products, and best practices in customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Saint Augustine's College
Cairns11-2021
Skills
- Cash handling
- Complaint handling
- Complaint resolution
- Calm under pressure
- Customer-oriented mindset
- Refund processing
- Teamwork and collaboration
- Problem resolution
- De-escalation techniques
Timeline
Customer Service Assistant
Target Australia
10.2020 - Current
High School Diploma -
Saint Augustine's College
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