Summary
Overview
Skills
Work History
Education
Certification
Timeline
BusinessAnalyst

DYLAN HANSON

Watch Workshop Manager
Deebing Heights,QLD

Summary

Highly skilled in management and technical roles, with extensive experience ranging from Watch Workshop Manager at Gemcraft to Housekeeping Supervisor at Ventia Pty Ltd. Demonstrated expertise in team management, quality control, customer satisfaction, operational efficiency, and guest satisfaction. Technical proficiency showcased as Smartphone Technician at Happytel. Holds a Certificate IV in Property Services and certifications in First Aid and Fire Warden. Skillset encompasses housekeeping management, smartphone repair, staff training, and real estate management.

Overview

13
13
years of professional experience
4
4

Certificates

Skills

  • Housekeeping management (Znadoo, RMS)
  • Staff rostering (Excel, Kronos, Deputy)
  • SAP proficiency (Broadway, Ariba, Fiori, Fieldglass)
  • Quality assurance (iAuditor, Urbanise)
  • Smartphone repair
  • Staff training and onboarding
  • Invoice reconciliation
  • Stock management
  • Forklift and pallet jack operation
  • POS system operation
  • Sales and objection handling
  • Customer relationship and lead generation
  • Complaint resolution
  • Property inspections (Console's Live Agent)
  • Real estate management (Inspect Real Estate, Realworks)
  • Rental appraisals (Console PM, RP Data)

Work History

Watch Workshop Manager

Gemcraft
09.2023 - Current
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Ensured timely completion of projects with effective resource allocation and scheduling.
  • Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Mentored junior staff members, fostering professional growth and skill development.
  • Promoted a culture of accountability within the team, leading to improved overall performance levels.
  • Implemented quality control measures that resulted in fewer product defects returned from customers.
  • Proactively addressed potential issues before they escalated into major problems.
  • Prioritized tasks effectively based on urgency and importance, enhancing overall project management capabilities.

Housekeeping Supervisor

Ventia Pty Ltd
02.2021 - 09.2023
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members & negotiating with a new supplier.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to company standards.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with SHEQ regulations.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Coordinated cross-departmental projects with other supervisors in order to enhance overall housekeeping operations and guest satisfaction.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Smartphone Technician

Happytel
10.2019 - 02.2021
  • Improved customer satisfaction by providing timely and accurate smartphone repairs.
  • Diagnosed and resolved hardware and software issues in various smartphone models.
  • Maintained a clean and organized workspace, ensuring optimal productivity and safety.
  • Increased repeat business by delivering exceptional customer service and follow-up support.
  • Updated technical knowledge through continuous education on new devices and repair techniques.
  • Conducted quality control checks on completed repairs, guaranteeing customer satisfaction.
  • Provided comprehensive troubleshooting guides for customers to prevent future device issues.
  • Assisted customers with data backup solutions before performing device repairs or maintenance tasks.
  • Promoted additional services such as accessory sales, resulting in increased revenue for the company.
  • Trained new technicians on proper repair procedures, ensuring consistency in quality across all team members.
  • Displayed excellent problem-solving skills, locating root causes of complex smartphone problems quickly and efficiently.
  • Offered expert advice on compatible accessories that enhanced overall user experience while using their smartphones.

Education

Certificate IV - Property Services

Complete Property Training
12.2018

Certification

  • First Aid Certificate, 08/2021
  • Fire Warden Certificate, 10/2021
  • Collect Specimens for Drugs of Abuse Testing, 11/2022

Timeline

Watch Workshop Manager

Gemcraft
09.2023 - Current

Housekeeping Supervisor

Ventia Pty Ltd
02.2021 - 09.2023

Smartphone Technician

Happytel
10.2019 - 02.2021

Certificate IV - Property Services

Complete Property Training

Similar Profiles

CREATE PROFILE
DYLAN HANSONWatch Workshop Manager