Dylan Hardy
Shepparton,Australia
Summary
An executive with 15 years of Business Management experience, and 8 years as Head of Organisations. I bring international commercial experience and skills encompassing customer-driven service leadership, operational excellence, sales, and marketing.
Overview
23
23
years of professional experience
Work History
Took a Break
Self-employeed
01.2016 - Current
- Financial independence enabled me to focus on being the sole parent of two school-age children.
- Director on various not-for-profit Boards and community groups.
Sales and Marketing Manager
Country Scale & Equipment
10.2013 - 08.2015
Business Manager - OEM
Mettler-Toledo, Inc.
07.2011 - 09.2013
- Responsible for developing and executing the go-to-market strategy for this strategically important growth initiative within the US market
- The marketing strategy was developed in collaboration with the responsible strategic business unit (which had global responsibility for product development and marketing)
- USD$300k sales exclusively from new business development/prospecting/hunting in the first year (2012)
- Grew existing customer sales by >126% (through direct and in-direct channels)
- Increased self-prospecting leads by 343% resulting in a 5-fold increase in the average dollars won per lead from the OEM Salesforce vs traditional sales-force.
Head, North America Service Processes
Mettler-Toledo, Inc.
11.2008 - 07.2011
- Responsible for all end-to-end service processes in METTLER TOLEDO’s largest service operation
- This responsibility spanned 3 business units and included approximately 75 back-office staff through 4 direct leaders
- Reduced and simplified operating processes from approximately 30 to 4 harmonised processes
- These processes serviced approximately 20,000 diverse customers across the USA and Canada
- These service processes reached approximately 200 field service personnel
- This was achieved via a series of kaizen events
- Lead operational and cultural change in the department from a decentralised and uncoordinated support team to an organised and disciplined coordinated workforce; managed by metrics and empowered by a highly skilled leadership team
- Oversaw the reduction in end-of-quarter financial accrual for unprocessed billing by 33% in 2nd year.
Head, Global Service (General Manager)
Mettler-Toledo, Inc.
08.2004 - 01.2009
- Group executive with global business unit and P&L responsibility for METTLER TOLEDO’s service operations (Scope: USD$400M revenue, 40% Operating Profit, 4500 people in 52 countries)
- Expanded service growth rates from 3-4% to 6-7% globally through the development and execution of a new service strategy focused on operational excellence, service leadership enhancement and, marketing and sales development
- Grew service revenue from 22% of total company revenue and 36% of profits to, 28% of total company revenue and 40% of profits
- Oversaw the design and deployment of SAP (service modules) replacing existing ERP and service management systems (Global Process Owner)
- Responsible for the first focused ‘pricing project’ within the organisation.
Global Service Marketing Manager
Mettler-Toledo Inc.,
02.2004 - 08.2004
- Completed a three-year-unresolved project (software service agreements) in three months, which involved fifteen different countries, three development groups and group legal counsel.
Marketing Manager North America, Vehicle Scales
Mettler-Toledo Inc.,
08.2001 - 02.2004
- Marketing responsibility for direct and in-direct (distributor) sales channels USA and Canada.
Education
Bachelor of Arts - Politics
MONASH UNIVERSITY, Clayton Campus
Victoria, Australia01.1997
Skills
- P&L responsibility and management
- Strategy development and execution
- Analytical and data-driven decision-making
- Collaborative and influential leadership style focused on outcomes
- Marketing, sales and business development
- Multi-channel business management
- Program development and manage
Citizenship
Australia
Country Of Birth
Australia
Personal Information
Date of Birth: 30-Sep-1975
Timeline
Took a Break
Self-employeed
01.2016 - Current
Sales and Marketing Manager
Country Scale & Equipment
10.2013 - 08.2015
Business Manager - OEM
Mettler-Toledo, Inc.
07.2011 - 09.2013
Head, North America Service Processes
Mettler-Toledo, Inc.
11.2008 - 07.2011
Head, Global Service (General Manager)
Mettler-Toledo, Inc.
08.2004 - 01.2009
Global Service Marketing Manager
Mettler-Toledo Inc.,
02.2004 - 08.2004
Marketing Manager North America, Vehicle Scales
Mettler-Toledo Inc.,
08.2001 - 02.2004
Bachelor of Arts - Politics
MONASH UNIVERSITY, Clayton Campus
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