Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Dylan Harrigan

Menai,NSW

Summary

Enthusiastic, intelligent and hard working individual with a strong passion for the law. Several years of experience in a variety of fields which deal directly with customer service. Seeking a role being a legal intern to build a greater understanding of litigation documentation, client relationship building and court procedures. Currently in the final year of law degree at the University of Wollongong. Eager to support the legal team with research, documentation and investigative skills, as well as any other assistance needed.

Interested in the areas of Family, Criminal and Estate Planning Law

Overview

8
8
years of professional experience

Work History

Intern

Brander Smith McKnight Lawyers
11.2023 - Current
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Reviewed legal information and proofed documentation for errors.
  • Performed legal and general research, drafting memoranda, and correspondence.
  • Organized legal filing system to maximize efficiency.
  • Attended depositions and court proceedings and prepared summaries on cases.
  • Filed legal documents promptly and accurately with local, state and federal courts.
  • Assisted in developing processes to expedite legal procedures.
  • Interviewed and communicated with clients via phone or email.
  • Analyzed facts and case law to determine possible defences for clients.
  • Interpreted and relayed legal information in clear format for clients.

Valet Carpark Attendant

Scentre Group
10.2022 - Current
  • Provided punctual, polite valet services to uphold professional standards.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Resolved customer complaints through calm, constructive communication.
  • Answered guest's questions about property amenities and services.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Built positive customer rapport for courteous, friendly and professional service.

Casual Duty Manager

Bangor Tavern
08.2021 - Current
  • Shift supervisor
  • Engaging with customers
  • Controlling hostile situations
  • Floating tills, counting money for end of night reports
  • Ensuring efficient and smooth running of shifts.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Truck Driver/Admin Assistant/Sales Assistant

ACME Case Co
01.2016 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Duty Manager/Venue Manager

East Hills Hotel
09.2020 - 04.2023
  • Controlling a team of staff with roughly 20 personnel at any given time
  • Controlling a venue to ensure its daily procedures are ran smooth and efficiently
  • Rostering
  • Money handling
  • Stoke take control
  • Dealing with customers who are violent, aggressive and argumentative
  • Event management.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Education

Bachelor of Law -

University of Wollongong
Wollongong, NSW
11.2024

Higher School Certificate -

Aquinas Catholic College Menai
01.2018

Charles Sturt University
01.2018

01.2018

Skills

  • Experience using LEAP programming
  • Excellent written and verbal communication skills
  • Empathetic listener and persuasive speaker
  • Excellent negotiation and mediation skills
  • Great leadership qualities
  • Numerous years in hospitality and other customer service related industries
  • Experience working as a team
  • Research

Personal Information

Age: 23

References

Gary McBride, 0412 612 913, Acme Case Co

Timeline

Intern

Brander Smith McKnight Lawyers
11.2023 - Current

Valet Carpark Attendant

Scentre Group
10.2022 - Current

Casual Duty Manager

Bangor Tavern
08.2021 - Current

Duty Manager/Venue Manager

East Hills Hotel
09.2020 - 04.2023

Truck Driver/Admin Assistant/Sales Assistant

ACME Case Co
01.2016 - Current

Bachelor of Law -

University of Wollongong

Higher School Certificate -

Aquinas Catholic College Menai

Charles Sturt University

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Dylan Harrigan