Dylan Hasted
Brisbane ,QLD
Summary
Proven Shop Assistant at ShopRite and Winton Roadhouse adept in Inventory Management and fostering Positive Customer Engagement. Demonstrated success in enhancing store organization and efficiency, while delivering outstanding service. Excelled in team collaboration and problem-solving, significantly contributing to shop performance. Skilled in utilizing POS Systems and maintaining high safety standards, ensuring a seamless shopping experience.
Overview
5
5
year of professional experience
Work History
Shop Assistant
ShopRite
04.2024 - 09.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floors, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Opened and set shop up ready for customers and other staff to arrive.
- References Store owners
- Karen Shaw- 0408 726 295
- Jacob Mutton- 0428 538 428
Fuel Station Attendant
PJ AND CR FUEL SUPPLIES Pty Ltd
04.2023 - 08.2024
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel pumping to customers by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Improved customer satisfaction by providing efficient and courteous service during fuel and merchandise transactions.
- Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
- Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
- Smooth payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
- Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
- Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to lead management.
- Assisted disabled or elderly customers with refuelling their vehicles upon request according to ADA guidelines.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Trained and mentored new employees on company procedures and safety protocols.
- Reference- Store owner / Manger
- Amanda Britton- 0427 972 833
Education
Year 10 -
Winton State School
Winton, QLDSkills
- Product Knowledge
- Inventory Management
- Relationship Building
- Inventory Control
- POS Systems
- Safety Procedures
- Upselling strategies
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Store Organization
- Positive Customer Engagement
- Strong Work Ethic
- Self-Motivation and Initiative
- Cash Handling
- Stocking shelves
Timeline
Shop Assistant
ShopRite
04.2024 - 09.2024
Fuel Station Attendant
PJ AND CR FUEL SUPPLIES Pty Ltd
04.2023 - 08.2024
Year 10 -
Winton State School
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