Dylan Margrie
Pascoe Vale
Summary
Service-focused Pricing & Product support operator with a strong background in logistics & transport management. Worked across multiple departments within the freight forwarding world and have a strong understanding of import, export, transport and customer service. Highly skilled at efficiency management, cost reduction, supplier and vendor relationship management & development and performance maximization. Highly dedicated to continuous productivity
improvements through training as well as timely and efficient transportation
operations. Take a strong pride myself in my problem-solving and critical thinking skills. Eager to continue to progress my career and take on any new challenges, especially in the commercial space. Versatile Project coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Coordinator
AAW Project Logistics
07.2022 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Arranged and coordinated charter flight's direct with airlines.
- Coordinated under-hook discharges and direct to client deliveries.
- Coordinated OOG containerised collections, unpacks and loose deliveries
- Coordinated RORO Mafi shipments of extreme OOG cargo
- Worked to grow client base through commercial knowledge.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Responded to requests for information on materials to inquiring parties.
- Analyzed project performance data to identify areas of improvement.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed customer relations on ongoing basis to maximize customer retention.
National Sales Support Coordinator
Toll Global Forwarding
02.2022 - 07.2022
- Resolved problems, improved operations and provided exceptional service to our sales team
- Worked closely with internal & external stakeholders to ensure quotations were completed in a timely manner.
- Supported the Commercial Management Team in preparation of proposals and presentations (as required)
- Engaged with the various sales reps to understand their needs & their sales prospects needs
- Worked on global tenders & RFQ's for both FCL, LCL & AIR engaging with the various internal stakeholders globally to ensure tenders were completed before the deadline.
- Engaged with various internal stakeholders to ensure that quotations covered all relevant costs
- Cost base analysis to provide the most cost effective quotations for our sales team to present to their clients
- Increased customer satisfaction resolving issues by liaising with the various departments
- Qualified sales leads and passed the lead over to the relevant sales rep to further engage with the prospect
- Maintained client rates cards to ensure all rates are current and valid
- Monitored and uploaded rates into CW1 to allow for autorating
- Prepared quotations via CW1 when requested by a specific sales rep
- Worked with key account managers and assisted in maintaining their client rates cards
- Demonstrated respect, friendliness and willingness to help wherever needed.
National Pricing and Product Support
Agility Logistics
02.2021 - 01.2022
- Built and maintained relationships with suppliers
- Engaged with shipping lines, co-loaders, airlines and other related transport suppliers
- Negotiated competitive rates on behalf of Agility and ensured all supplier negotiations are conducted in line with Agility's code of conduct rules and regulations
- Provided the business with up-to-date market/industry analysis and trends.
- Conducted regular reviews of all key supplier arrangements
- Ensured all pricing is up to date data and recorded in the company’s computer databases according to company procedures.
- Verified that pricing is correct and entered increases/decreases in a timely manner into our internal quoting system and communicated any changes to our stakeholders
- Assisted stakeholders with information relating to pricing and associated requirements.
- Liaised with and provided pricing rates to global network regarding global tenders.
- Ensured that all global and local RFQs are completed in the required timelines.
- Ensured a rates database is kept up-to-date for all Australian & New Zealand services
- Supported the Commercial Management Team in preparation of proposals and presentations (as required)
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked closely with our product manager to push sell our airfreight product to our sales team and this resulted in a 23% year on year increase in volume
Victorian Transport Manager
Agility Logistics
06.2019 - 02.2021
- Worked to build,develop & maintain relationships with suppliers
- Participated in team-building activities to enhance working relationships.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked to transition from a web based TMS system to CW1 and implemented time saving efficiencies by working closely with the IT department to ensure that EDI feeds were set up
- Managed subcontractors & Agility drivers
- Managed FCL, LCL & airfreight cartage processes and ensured that processes were being reviewed regularly for continuous improvement
- Worked with our project team to assist in coordinating OOG deliveries for freight that is overheight, overlength, overwidth or overweight.
- Worked with our project team to assist with B/B & RORO consignments
- Managed a large solar project and coordinated all bookings and deliveries to site & coordinated collection dates and times with the storage site and managed a SOH report and ensured all charges were accounted for and invoiced correctly
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
- Monitored company spend on transport related activities and looked for cost saving measures where possible
- Monitored both Customs and AQIS compliance and ensured that all team members were adhering to and following our processes regarding customs and AQIS compliances
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Reduced storage and detention spend through process improvement and training of team members
- Worked closely with team members of other departments in imports, exports and customer service to ensure that processes were being adhered to and the customers expectations were being met
- I would complete NCR's when there was non-conformance within the team which would then be reviewed with the team member and any other relevant parties to work out what exactly went wrong and if changes to processes were required to prevent re-occurrence of said problem
- Worked flexible hours; night, weekend, and holiday shifts.
Cartage Coordinator
Agility Logistics
03.2018 - 06.2019
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Controlled adherence to customs import and export requirements through oversight and communication.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Reviewed paperwork to determine priorities and set schedules.
- Arranged delivery or storage of goods at destinations.
- Stayed on top of shipment locations and current status to update offices and customers.
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Ensured that all deliveries were made within a timely manner and that the customer was aware of any detention/demurrage issues if necessary
- Booked in AQIS inspections when required and ensured freight would not be booked for delivery until it was released from its quarantine hold
- Followed up customs related hold ups with the brokers to prevent any storage at the terminals/CTOs
Corporate Operations Administrator
Agility Logistics
02.2017 - 03.2018
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with corporate customers to understand needs and provide excellent service.
Education
Bachelor of Business - Logistics, Materials, And Supply Chain Management
RMIT University
Melbourne, VICDiploma of Logistics - Logistics
RMIT University
Melbourne, VIC11.2015
Skills
- Team training and support
- Customer support and assistance
- Productivity Standards
- Problem solving and solutions
- Continuous improvement and process driven
- Ability to prioritize tasks
- Pro-active and can-do attitude
- Strong understanding of local market and any challenges that may arise
- Business Development
- Product Development
- Financial Analysis
- Vendor Sourcing
Certification
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
PUAWER005B Operate as part of an emergency control
PUAWER006B Lead an emergency control organisation
PUAWER008B Confine small workplace emergencies
Timeline
Project Coordinator
AAW Project Logistics
07.2022 - Current
National Sales Support Coordinator
Toll Global Forwarding
02.2022 - 07.2022
National Pricing and Product Support
Agility Logistics
02.2021 - 01.2022
Victorian Transport Manager
Agility Logistics
06.2019 - 02.2021
Cartage Coordinator
Agility Logistics
03.2018 - 06.2019
Corporate Operations Administrator
Agility Logistics
02.2017 - 03.2018
Bachelor of Business - Logistics, Materials, And Supply Chain Management
RMIT University
Diploma of Logistics - Logistics
RMIT University