Dylan Mathews
Melbourne,VIC
Summary
Multi-talented Event Staff member versed in pre-event, event and post-event support. Personable, focused and passionate about making events successful with efficient and organized support. Ready to apply my experience and diverse skills to a new role.
Overview
10
10
years of professional experience
Work History
Events Team Member
Pinnacle Crew Ltd
10.2018 - 03.2020
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules.
- Set up event facilities and equipment, such as audio, visual and stage kit.
- Performed post-event tasks such as breaking down areas, loading trucks, and cleaning facilities.
- Worked in a wide range of venues including; Buckingham Palace, St James' Palace, the U.S Embassy, Harrods, O2 Arena & several National Parks throughout the country.
- Team leader on several assignments.
Restaurant Customer Service Representative
Restaurant Vesuvio
08.2021 - 06.2023
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed an understanding of the German language to engage and build relationships with customers and staff members.
Customer Service Representative
Mathews Timber Pty Ltd
01.2013 - 08.2021
- Recommended timber products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- 2013-2021, Excluding two year period living & working in the UK (mid 2018-mid 2020).
Education
Associate Degree in Applied Business - Events & Tourism
University of Tasmania
Hobart, TAS10.2023
Landscape Architecture
RMIT University
Melbourne, VICHigh School Diploma -
Whitefriars College
Donvale, VICA2 Certificate - Language - German
CASA - Internationale Sprachschule
Bremen, Germany06.2022
Skills
- Strong written and verbal communication skills
- Planning and organising
- Event logistics
- Hospitality Management
- Microsoft Office Suite proficiency
References
Gerard Wright
Director – Mathews Timber Pty Ltd
Gerardw@mathewstimber.com.au
0438572023
Heath Freeman
Owner - Pinnacle Crew Ltd
heath@pinnaclecrew.co.uk
Timeline
Restaurant Customer Service Representative
Restaurant Vesuvio
08.2021 - 06.2023
Events Team Member
Pinnacle Crew Ltd
10.2018 - 03.2020
Customer Service Representative
Mathews Timber Pty Ltd
01.2013 - 08.2021
Associate Degree in Applied Business - Events & Tourism
University of Tasmania
Landscape Architecture
RMIT University
High School Diploma -
Whitefriars College
A2 Certificate - Language - German
CASA - Internationale Sprachschule
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