Dylan McCarthy
Sydney,NSW
Summary
Seeking a fulfilling position to contribute to business success. Experienced professional with extensive work history, skilled in applying knowledge effectively. Committed to continuous learning and adapting to new challenges. Confident in making a valuable impact and contributing to organizational growth and achievements.
Overview
7
7
years of professional experience
Work History
Events Management Supervisor, Results & Settlement
Boylesports
Dundalk, Ireland
08.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries from shops and other departments, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
Events Management Operator in Results & Settlement
Boylesports
Dundalk, Ireland
01.2020 - 08.2023
- Ensured daily betting offers were set up correctly for customers to avail of.
- Ensuring all different race categories and lotto's were settled and paid out correctly so that customers can have the best experience possible.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst colleagues
- Provided on-the-job training to newly hired workers and team members.
Call Centre Agent
Boylesports
Dundalk, Louth, Ireland
06.2018 - 01.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Retail Assistant
EuroGiant
11.2017 - 06.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelor of Science - Health And Physical Fitness
Dundalk Institute Of Technology
Dundalk, Ireland09.2022
Skills
- The ability to work in teams and work well under pressure
- Excellent communication skills
- Training and mentoring
- Employee Motivation
- Customer Service
- Strategic Planning
- Problem-solving skills
- Call Center Operations
- Customer communications
- Multitasking Abilities
- Attention to Detail
- Decision-Making
Personal Information
- Active member of Titan Fitness gym Coogee
- Play GAA for St Patricks GFC
- Member of Greenore Golf Club
- I enjoy morning walks and runs.
References
- Michael Conlon, Results & Settlement Manager - Boylesports Telephone: +353 86 220 3920 Email: mconlon@boylesports.com
- Jason Le Morellec, Head of Trading Solutions - Boylesports Telephone: +353 87 751 7040 Email:
Timeline
Events Management Supervisor, Results & Settlement
Boylesports
08.2023 - 08.2024
Events Management Operator in Results & Settlement
Boylesports
01.2020 - 08.2023
Call Centre Agent
Boylesports
06.2018 - 01.2020
Retail Assistant
EuroGiant
11.2017 - 06.2018
Bachelor of Science - Health And Physical Fitness
Dundalk Institute Of Technology