Dylan McGregor-Baptista
Adelaide/Dernancourt,SA
Summary
Customer service professional with proven multitasking and time management skills. Demonstrated success in enhancing customer loyalty and satisfaction through exceptional service delivery. Experienced in maintenance work, specializing in troubleshooting and repairs across plumbing, electrical, and HVAC systems. Committed to timely project completion and budget adherence, with a strong focus on proactive problem-solving and system performance optimization.
Overview
7
7
years of professional experience
Work History
Air Conditioning Technician
Remote Air Services
Adelaide/Klemzig, South Australia
07.2019 - Current
- Collaborated with colleagues to ensure project completion within established timelines.
- Diagnosed and repaired faults in HVAC systems, focusing on refrigerant leaks and electrical issues.
- Provided technical support to clients regarding operation and maintenance of HVAC systems.
- Troubleshot complex HVAC problems, prioritizing customer satisfaction in all interactions.
- Examined heating and air conditioning systems for defects, ensuring optimal performance.
- Ensured proper disposal of hazardous materials during repairs and installations.
- Responded to customer inquiries with timely, effective solutions for HVAC issues.
- Loaded materials and equipment onto trucks at shift start for efficient operations.
Air Conditioning Maintenance Technician
O'Connor's
Adelaide, South Australia
12.2017 - 06.2019
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed routine maintenance and repair.
- Oversaw boilers, chillers and other large industrial systems.
- Performed preventive maintenance and repairs on HVAC systems, including boilers, chillers, pumps, air handlers and rooftop units.
- Performed preventive maintenance and repairs on HVAC systems, pumps, motors, boilers, chillers, generators, electrical panels and other related equipment.
- Installed chillers, pumps, valves and other related equipment for new installations.
Education
High School Diploma -
Rostrevor College
Glen Stuart Rd, Woodforde SA 507212-2017
Skills
- HVAC troubleshooting and maintenance
- Refrigeration and electrical systems
- Preventive maintenance strategies
- Customer service excellence
- Problem solving
- Parts management and replacement
- Refrigerant handling
- System installation
- Project management
- Friendly, positive attitude
- Organizational skills
- Team collaboration
Timeline
Air Conditioning Technician
Remote Air Services
07.2019 - Current
Air Conditioning Maintenance Technician
O'Connor's
12.2017 - 06.2019
High School Diploma -
Rostrevor College
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