Dylan Nicholls
Carrum,VIC
Summary
Results-driven professional with a proven track record in delivering exceptional customer service and cultivating positive client relationships. Known for possessing a strong work ethic, effective communication, and excellent time management skills. Adept at handling customer inquiries and transactions with precision, ensuring optimal satisfaction. Demonstrates meticulous organization and attention to detail, making me well-suited for roles requiring precision and accuracy. Skilled in collaborative environments, I bring adaptability and dedication to every task.
Beyond customer service, I bring valuable organizational and logistical expertise, evidenced by a successful background in stock-filling roles. My commitment to maintaining product availability and optimizing inventory management showcases a proactive approach to operational efficiency. Seeking opportunities where my diverse skill set can contribute to achieving organizational objectives in various professional capacities.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Coles Nightfill Team Member
Coles
03.2022 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Inventory management.
- Manual and Electric pallet jack experience.
- RF Scanner.
Customer Service Team Member
KFC
10.2019 - 03.2022
- Trained customer service team members on product knowledge and customer service best practices.
- Demonstrated excellent communication skills when dealing with customers and staff.
- Expedited order processing and reduced wait times for customers.
Education
Bachelor of Business. - Business Economics
Monash University
Melbourne, VIC 03.2022 - Current
Skills
- Equipment Operation
- Customer Service
- Cleaning
- RF Scanning
- Pallet Jack operation
- Inventory receival
- Workplace Safety
- Complaint Resolution
- Stock Replenishment
- Multitasking
- Problem-solving
- Physical stamina
Volunteer and community expereience
- A coach that plans and conducts junior basketball training sessions focusing on skills, teamwork and sportsmanship.
- Mentored players in promoting a positive team culture and mentality growth.
- Developed effective communication in delivering feedback to players.
- Problem-solving in tailoring training and development to the specific needs of players.
Timeline
Coles Nightfill Team Member
Coles
03.2022 - Current
Bachelor of Business. - Business Economics
Monash University
03.2022 - Current
Customer Service Team Member
KFC
10.2019 - 03.2022
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