Dylan Parr
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Relations Manager
Club Marconi
2019.07 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Supervised daily operations and sales functions to maximize, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Assistant
Bossley Park General Store & Deli
2016.05 - 2019.08
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Secondary Education - Mathematics Education
Australian Catholic University
Sydney, NSW12.2025
Year 12 Graduate -
Bossley Park High School
Bossley Park12.2018
Skills
- Business Operations
- Reports Generation
- Customer Relationship Management
- Data Analytics
- Workload Management
- Conflict Management
- Strategic Thinking
- Decision-Making
- Customer Service
- Problem-Solving
- Strong Work Ethic
Timeline
Customer Relations Manager
Club Marconi
2019.07 - Current
General Assistant
Bossley Park General Store & Deli
2016.05 - 2019.08
Bachelor of Secondary Education - Mathematics Education
Australian Catholic University
Year 12 Graduate -
Bossley Park High School
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