Dylan Pearce

• Operate excavators for earthmoving, trenching, and erosion control projects

• Drive piles and reinforce riverbanks to prevent erosion along QLD River Systems

• Excavate trenches and prepare sites for infrastructure and drainage systems

• Ensure safe and efficient operation of heavy equipment in various terrain and weather conditions

• Work collaboratively with site teams to meet project deadlines and safety standards

• Managed and operated multiple Airbnb properties across various platforms, including Airbnb, Booking.com, and Vrbo
• Coordinated and supervised check-ins and check-outs, ensuring seamless guest experiences
• Employed and managed up to two cleaning staff, ensuring properties were maintained to high standards
• Developed and implemented effective marketing strategies to maximise occupancy rates and revenue
• Handled all aspects of guest communications, addressing inquiries and resolving issues promptly
• Maintained accurate financial records, including income, expenses, and payroll for cleaning staff
• Ensured compliance with local regulations and property management best practices

• Developed comprehensive product knowledge to effectively communicate features and benefits to customers
• Handled inbound calls and managed callbacks, ensuring prompt and professional customer service
• Conducted outbound calls to prospective leads, successfully converting inquiries into sales
• Actively listened to customers' needs to provide tailored solutions and enhance customer satisfaction
• Managed customer sales interactions through various channels, including phone, email, LiveChat, and in-person consultations, addressing questions regarding courses, fees, and other inquiries
• Coordinated with administrative staff, trainers, and assessors to ensure seamless communication and operational efficiency
• Executed general office duties, including sending follow-up emails to prospective students to maintain engagement and drive enrollment
• Implemented and managed sales strategies to meet and exceed sales targets

• Delivered exceptional customer service and demonstrated strong computer skills
• Oversaw preparation and communication of sales centre work schedules
• Met and greeted new customers and existing clients, building strong relationships
• Generated sales opportunities from a database of leads and personal network
• Provided quotations and conducted sales appointments with potential clients
• Worked closely with clients to ensure their new home requirements were met
• Conducted contract signing appointments with clients, ensuring clarity and satisfaction

• Liaised with clients to obtain relevant information, coordinated appointment times, and provided updates and answers to queries
• Proactively developed market knowledge by researching and evaluating property market data, including socio-demographic trends and infrastructure changes
• Sourced house and land packages for clients, providing tailored solutions to meet their needs

• Empowered youth by identifying and encouraging strengths
• Managed medication administration with strict adherence to policies
• Resolved crises with effective management plans
• Provided support through assessment, planning, and evaluation
• Maintained a clean environment, supported budgeting, healthy menus, and personal care
• Coordinated with families, healthcare professionals, and social services
• Supported children's academic and social development in collaboration with schools
• Communicated progress to legal guardians and case workers
• Arranged therapeutic services and crisis interventions
• Developed individualised care plans in multidisciplinary meetings
• Ensured compliance with child protection policies
• Engaged community organisations for resources
• Kept detailed records of interactions and care plans

• Conducted induction training to update staff on OH&S policies and procedures
• Enforced strict fall prevention control measures
• Managed and delivered reporting requirements
• Monitored progress, identified problem areas, recommended corrective actions, and provided counsel to uphold a safe work environment

• Supervised the operation and use of infantry weapons and equipment
• Conducted inductions and executed infantry training procedures
• Coordinated, monitored, and evaluated staff and working environments during training exercises to control hazards
• Provided motivation, positive team morale, direction, and discipline to support unit members
• Acted as liaison between infantry units and command headquarters, facilitating clear communication and effective implementation of directives
• Conducted risk assessments and implemented risk mitigation strategies during field operations to ensure the safety and success of missions
• Supported the development of junior soldiers through mentorship and coaching, fostering a culture of continuous learning and development
• Maintained high physical fitness standards, participating in rigorous training regimens to ensure combat readiness