DYLAN POWELL
Mernda,VIC
Summary
I am a motivated and hardworking individual, who has learnt a lot from a variety of roles, including co-founding and running a small business. Due to COVID, like many small businesses, unfortunately had to close thedoors and then began working at Crossmarks as an Apple Brand Advocate. I am seeking a new opportunity where I can utilise a unique skill set, learn from peers and grow within a new organisation.
Overview
11
11
years of professional experience
Work History
BRAND ADVOCATE
Crossmarks
08.2021 - Current
- Company Overview: Apple iTeam
- Represents the entire suite of Apple products with in-depth product knowledge
- Uses advanced negotiation skills to achieve benefits and goals for both Apple, Crossmarks and the customer
- Communicating effectively and creating strong client relationships
- Passionate strive for excellence whilst completing all merchandising tasks with great time management skills and organisation
- Apple iTeam
BUSSINESS CO-FOUNDER
Relove Print
05.2018 - 03.2021
- Hired, trained, and lead a team of 5 employees across various areas of the small business
- Created systems to run a production line for maximum productivity and profit
- Managed customer data and processed sales
- Collaborated and maintained strong relationships with external stakeholders
- Balanced budgets to ensure ongoing profitability
- Produced marketing content and managed advertising activities
PHARMACY ASSISTANT
Chemist Warehouse
10.2013 - 07.2019
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
CUSTOMER SERVICE REPRESENTATIVE
Bupa Health Insurance
06.2015 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate IV in Community Pharmacy -
Dillon Whitelaw
Melbourne05-2016
Skills
- Leadership and Teamwork
- Communication Skills
- Time management and organisation
- Creative problem solving
- Budgeting
- Data entry
- Auditing
- Client relationship management
- Tech savvy
- Customer Engagement
- Social media expertise
- Staff Coaching
Hobbies and Interests
- Basketball
- Gaming
- Creative writing
- Reading
- Film
- Anime
References
References upon request
Timeline
BRAND ADVOCATE
Crossmarks
08.2021 - Current
BUSSINESS CO-FOUNDER
Relove Print
05.2018 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
Bupa Health Insurance
06.2015 - 12.2015
PHARMACY ASSISTANT
Chemist Warehouse
10.2013 - 07.2019
Certificate IV in Community Pharmacy -
Dillon Whitelaw
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