Dylan Preusker
Taylors Hill,VIC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Member
EBGAMES
Sunshine Marketplace, VIC
10.2021 - Current
- Up-sold customers on Video-Game Pre-orders or When you Spend Promotions
- Used POS skills to manage customer accounts, transactions and various orders
- Handle both opening and closing operations for our store, including cash counting for start and end of day processing.
- Provided assistance with product selection, troubleshooting, and problem resolution.
Children and Young Adult Mentor
THELAB
Caroline Springs, VIC
09.2022 - Current
- Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
- Established meaningful connections between mentors and mentees through networking activities.
- Aiding kids on tackling their social anxiety and coaching them through social interactions with other children their age
- Creating and maintaining a welcoming environment to ensure Children feel comfortable and welcome.
Caddy/Customer Service All-Rounder
Holey Moley Mini Golf
Melbourne CBD, VIC
06.2021 - 10.2021
- Organized tournaments and events for members and guests.
- Assisted golfers with club selection and approach strategies during games.
- Kept pace of play smooth and productive for golfers.
- Delivered beverages and snacks to players during rounds of play.
Front Counter Crew Member
McDonald's
Rockbank, VIC
01.2019 - 03.2021
- Greeted customers in a friendly and courteous manner, providing excellent customer service.
- Cleaned work areas regularly throughout shift including counters, equipment, floors.
- Restocked supplies such as napkins, utensils, and condiments when needed.
- Adhered to all safety protocols while handling food products.
Education
Bachelor of Business Information Systems - Business
Swinburne University Of Technology
12.2019
Skills
- Order delivery practices
- Product promotion
- Cash Handling
- Sales expertise
- Customer engagement
- Food running
- Verbal and written communication
- Stocking and replenishing
- Product Knowledge
- Performance improvement
- Point of sale knowledge
- Point-of-sale transactions
Certification
2022, Working with Children’s Check
References
- Andrew Nicholson, EBGames, andrew.nicholson767@gmail.com, 0416 928 716
- Jamie Bradbury, McDonald's, j.bradbury@west-group.com.au, 0481 392 118
Timeline
Children and Young Adult Mentor
THELAB
09.2022 - Current
Customer Service Member
EBGAMES
10.2021 - Current
Caddy/Customer Service All-Rounder
Holey Moley Mini Golf
06.2021 - 10.2021
Front Counter Crew Member
McDonald's
01.2019 - 03.2021
Bachelor of Business Information Systems - Business
Swinburne University Of Technology
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