Dylan Redmond
Elsternwick, Melbourne,VIC,
Summary
A highly motivated individual who has over 7 years experience working in the hospitality industry. I've worked in various positions from private gyms as a personal trainer to a senior restaurant waiter. These jobs made me develop exceptional communication skills and customer care abilities. Communicating with customers and resolving customer issues is something I pride myself on. I also have a 4-year Bachelor of Sciences degree from South East Technological University in Ireland. This degree thought me how to look at situations critically, with an open-mind and solve problems efficiently.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
The Haven Hotel
Dunmore East, Waterford City, Ireland.
06.2022 - 11.2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Delivered exceptional customer service to a wide range customers in a variety of different settings.
- Planned and coordinated special events to boost customer numbers and profits.
Barista
The Kiosk
Waterford City, Waterford.
02.2021 - 08.2022
- Provided customers with product details, coffee blends and preparation descriptions.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on personal preferences.
- Built professional relationships with regular customers.
- Maintained calm demeanor during high-volume periods and special events.
Bartender
The Strand Inn
Waterford, Munster
06.2017 - 06.2019
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification of guests to verify age requirements for alcohol purchase.
Personal Trainer
Conor Mcdonalds Fitness & Nutrition
Waterford City, Ireland.
11.2021 - 02.2023
- Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
- Built and established relationships with members and guests to help in pursuit of SMART goals.
- Created inviting spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Built and established lasting relationships using encouragement and personal support.
- Dealt with a wide range of clients with various fitness abilities and personal injuries/insecurities.
Duty Manager
The Australian Hotel
Saint George, Queensland
09.2023 - 01.2024
- Ensured adherence to health and safety regulations throughout the premises.
- Collaborated with upper management to improve productivity of operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
Education
Bachelor of Science - Exercise Science & Nutrition
South East Technological University
Waterford, Ireland.11.2022
Skills
- Leadership Skills
- Level 1 Barista Training
- Critical Thinking
- Verbal and Written Communication
- Problem-Solving
- Community Relationship Building
- Time Management
- Responding to Difficult Customers
- Eye for Marketing
Timeline
Duty Manager
The Australian Hotel
09.2023 - 01.2024
Restaurant Waiter
The Haven Hotel
06.2022 - 11.2022
Personal Trainer
Conor Mcdonalds Fitness & Nutrition
11.2021 - 02.2023
Barista
The Kiosk
02.2021 - 08.2022
Bartender
The Strand Inn
06.2017 - 06.2019
Bachelor of Science - Exercise Science & Nutrition
South East Technological University
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