Dylan Reid
Beeliar
Summary
Knowledgeable, passionate and career driven individual with a strong background in managing branch operations and ensuring consistent customer satisfaction and branch KPI's achieved. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving. I am highly motivated and have demonstrated quick adaptability in new roles and I'm constantly chasing career growth new opportunities to develop and hone my skill set
Overview
7
7
years of professional experience
Work History
Branch Manager
MRT Canopies
03.2024 - Current
- Responsible for MRT Perth's daily branch operations including, Sales, Customer service, Administration, HR, workshop and warehouse, With a strong focus on growing the MRT brand through effective management and constant review of internal processes and procedures and adjusting as required to deliver growth. My role has me manage a team of 6 with this team split into sales & customer service, Workshop fitting and warehouse roles across the business
- Responsibilities
- Training & development of new and existing staff to build a strong team to deliver business growth
- Driving Sales growth as per sales budget and ensuring KPI's targets are achieved, Achieved 34% increase in sales GP compared to 2023
- Overseeing the activities and performance of the sales teamed workflow of the workshop fitting team and the warehouse team
- Maintaining MRT standards, policies / procedures
- Ensuring branch security
- Assisting in the development of forecasts, financial objectives and business plans
- Scheduling of Workshop fittings, along with managing stock container drop off and picks up for the warehouse team and freight of goods out to customers
- Continuously monitored branch performance against KPIs taking appropriate actions as needed to ensure daily & Monthly goals were achieved and/or exceeded.
- Maintained friendly and professional customer interactions.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Assistant Manager
Parkside Towbars
01.2023 - 03.2024
- Responsible for day to day front of house operations, including retail sales, booking of fitments and vehicle hand overs before and after fittings. Develop new standard practices and polices in co-ordination with the branch manger to improve branch output and efficiency with the target of improving branch GP growth.
- Responsibilities
- Customer service & sales
- Quoting and booking customers in for fitting jobs
- Maintaining customer orders and bookings
- Meeting monthly KPIs
- Opening and closing sales office & workshop
- Merchandising showroom
- Managing a team of fitters to ensure high quality of work & jobs are completed on time
- Generating orders for wholesale customers
- Processing Returns for retail & wholesale customers
- Generate new strategies, polices, and procedures to improve customer retention and satisfaction & improve branch profit margins
- Oversee daily cash reconciliations, ensuring accurate end of day financial reports through a updated end of day SOP and minimizing discrepancies.
- Maintain a safe, clean, and organized front of house store environment to enhance the customer experience and journey.
- Supervised day-to-day operations to meet service, quality and performance, expectations.
Assistant Manager/Acting Manager
Autobarn Malaga
03.2022 - 01.2023
- Responsible for day to day operations of the Malaga store, ensuring a high level of customer service and store standards, working together with branch manager to ensure daily and monthly KPI targets are achieved, Along with training of new staff including generate a succession plan.
- Responsibilities
- Customer service & sales
- Generating staff rosters
- Maintaining Negative stock reports
- Maintaining customer order reports
- Generate and implement strategies to ensure foot traffic growth through store
- Meeting daily sales budgets
- Meeting monthly store budgets & KPI’s
- Liaise with auto sales reps
- Stock receivals and invoicing
- Inventory management and stocktakes
- Training new staff members
- Opening and closing store
- Merchandising
- Fitting various auto parts to customer vehicles
- Delivery toolbox talks on safety and ensure WH&S procedures are followed
Full time Sales Assistant
Auto One Kalamunda
01.2020 - 01.2022
- Customer service
- Meeting daily sales budgets
- Meeting KPI’s
- Sales
- Liaise with auto sales reps
- POS service
- Stock receival and invoicing
- Merchandising
- Ordering customer orders and processing trade accounts
- Fitting various auto parts to customer vehicles
- Duties
Membership Sales Consultant
Goodlife Health Clubs
01.2018 - 01.2020
- Conducting tours of the gym and its facilities
- Present memberships options to clients
- Sign new members up and set up membership accounts
- Hit daily KPIs
- Outreach to gain new members
- Reception desk duties
- Service calls with members
- Liaising with members and PT’s on training programs
- Duties
Education
Certificate IV - Master Personal Trainer
Australian Institute of Fitness
01.2019
Bachelor of Commerce - undefined
Curtin University
01.2016
Certificate IV - Business
Certificate IV - Business
Fremantle Education Centre
01.2011
Managing Friends And Mates in The Workplace - Educational Leadership And Management
Australian Institue of Management
Perth, WA03-2025
Skills
- Detail-oriented
- Timely and dependable
- Proficient in computer applications
- Strong relationship-building abilities
- Excellent communication skills
- Strong organizational skills
- Effective branch management
- Client support expertise
- Excellent time management skills
- Coaching and mentoring
- Relationship building and management
Accomplishments
- Increased yearly revenue 34% through implementation of new internal process to increase operation efficiency and delivery a high level of customer service.
- Repeatedly received recognition from superiors for excellence in personal sales results and the overall profits of the Perth branch
- Supervised team of 7 staff members.
Timeline
Branch Manager
MRT Canopies
03.2024 - Current
Assistant Manager
Parkside Towbars
01.2023 - 03.2024
Assistant Manager/Acting Manager
Autobarn Malaga
03.2022 - 01.2023
Full time Sales Assistant
Auto One Kalamunda
01.2020 - 01.2022
Membership Sales Consultant
Goodlife Health Clubs
01.2018 - 01.2020
Bachelor of Commerce - undefined
Curtin University
Certificate IV - Business
Certificate IV - Business
Fremantle Education Centre
Certificate IV - Master Personal Trainer
Australian Institute of Fitness
Managing Friends And Mates in The Workplace - Educational Leadership And Management
Australian Institue of Management
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