Dylan Rickard
Townsville,Queensland
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Mike Carney Toyota/Lexus of Townsville. Excelled in building rapport and closing deals, leading to significant referrals and repeat business. Skilled in sales presentations and relationship building, achieving high customer satisfaction and increased profit margins.
Overview
12
12
years of professional experience
Work History
Car Salesperson
Mike Carney Toyota/Lexus of Townsville
02.2020 - Current
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Stocked and managed stock of parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Fostered a positive working environment by contributing to team success through collaboration and communication efforts.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
Customer Service Assistant
Telstra
07.2017 - 11.2019
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered customer questions about product availability and shipment times.
- Trained new employees on company procedures, products, and best practices in customer service.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Maintained clean and organized work environment to maintain customer safety.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Security Officer
Fort Protective Services
10.2012 - 05.2017
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
No Degree - Responsible Service of Alcohol
Sunraysia Institute of TAFE
Mildura, VIC12-2011
No Degree - Certificate 3 in Security Operations
Complex Training Academy
Mildura, VIC11-2011
No Degree - Retail
Arrow Training Services
Mildura, VIC10-2010
Skills
- Building rapport
- Sales presentations
- Persuasion techniques
- Closing deals
- Follow-up skills
- Relationship building
- Friendly and enthusiastic
- Customer service
Timeline
Car Salesperson
Mike Carney Toyota/Lexus of Townsville
02.2020 - Current
Customer Service Assistant
Telstra
07.2017 - 11.2019
Security Officer
Fort Protective Services
10.2012 - 05.2017
No Degree - Responsible Service of Alcohol
Sunraysia Institute of TAFE
No Degree - Certificate 3 in Security Operations
Complex Training Academy
No Degree - Retail
Arrow Training Services
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