Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Saccomanno

Summary

Motivated Final-year Bachelor of Business student majoring in Human Resource Management, with over seven years’ experience across customer service. Proven ability to build positive workplace cultures, communicate effectively and manage competing priorities in dynamic environments. Currently working at CommBank while developing transferable skills in people management, teamwork and strategic thinking. Passionate about contributing to inclusive, purpose-driven organisations that value learning, culture and growth. Motivated to grow within human resources in a corporate environment.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Commonwealth Bank
01.2025 - Current
  • Delivered exceptional frontline service by managing customer accounts, providing financial guidance, and resolving product queries in a fast-paced, compliance-focused environment.
  • Supported digital literacy by helping customers navigate mobile and online banking platforms, ensuring accessibility and empowerment.
  • Contributed to team Net Promoter Score (NPS) targets by consistently receiving positive customer feedback and building trust through professionalism and empathy.
  • Maintained operational accuracy by processing transactions, balancing tills, and coordinating cash handling and safekeeping.
  • Practiced time management and risk awareness while operating under strict service standards and procedural controls.
  • Strengthened interpersonal skills through diverse customer interactions and collaborative teamwork in a dynamic branch setting.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Duty Manager

BWS
09.2022 - Current
  • Managed inventory levels to ensure optimal product availability while minimising loss due to spoilage or theft.
  • Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
  • Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Contributed to a safe and secure store environment by adhering to established safety protocols and reporting potential hazards promptly to management.

Retail Assistant

Oakley
07.2019 - 09.2022
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Compiled daily sales reports to track progress and identify areas for improvement.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Conducted inventory checks to maintain optimal stock levels, ensuring product availability.

Education

Bachelor of Business - Human Resources Management

Murdoch University
Perth, WA
11-2025

Skills

  • De-escalation techniques
  • Customer service
  • Active listening
  • Teamwork and collaboration
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Product knowledge

Timeline

Customer Service Representative

Commonwealth Bank
01.2025 - Current

Duty Manager

BWS
09.2022 - Current

Retail Assistant

Oakley
07.2019 - 09.2022

Bachelor of Business - Human Resources Management

Murdoch University

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Dylan Saccomanno