Dylan Sargent

• Responsible for providing excellent customer service, maintaining positive relationships with high value clients, and providing one hundred percent client satisfaction.
• Meeting all KPI.
• Evaluated customer creditworthiness using various tools, such as credit reports and financial statements.
• Managing high volume of calls per day
• Following compliance.
• Delivered excellent customer service skills on the phone, in all situations.
• Entered customer data and updated customer accounts.
• Dealing with specified customers throughout Victoria, Tasmania, NSW, ACT, South Australia and Queensland.
• Taking ownership of complaint inquiries and maintained a solution-focused attitude.
• Up-selling and cross-selling throughout the organisation.
• Worked under a time management plan to complete all tasks by set times such as data entry and word processing Duties i.e., preparing standard forms, typing letters, memos, reports and other confidential documents.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• General administration: filling, collating, archiving records, photocopying and faxing.

• 90% of all applications received into Account Origination must be processed within 24 hours of receipt.
• Evaluated customer credit worthiness using various tools, such as credit reports and financial statements.
• Undertaking a range of administrative, verification and Data entry tasks.
• Working through Applications for both Term Deposits and Credit Cards.
• Data entry of Personal Loan applications.
• Data entry of Business applications.
• Collecting and verifying data required to complete Business applications.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.

• Managing high volume of inbound calls.
• Collections of accounts in arrears.
• Responding and sending general emails to customers and all staff.
• Improved customer satisfaction by addressing and resolving escalated collection issues promptly and professionally.
• Evaluated customer creditworthiness using various tools, such as credit reports and financial statements, making informed decisions on extending credit terms or initiating collections proceedings.
• Achieved successful recovery rates through collaborative efforts with legal teams on litigation cases involving unpaid debts.
• Developed strong rapport with customers by maintaining open lines of communication and providing timely updates on account status.
• Monitored departmental KPIs regularly, identifying areas for improvement and adjusting strategies accordingly.
• Maintained compliance with all regulatory requirements pertaining to debt collection practices.

Providing an outstanding level of customer service being the first point of contact for all visitors.

• Booking & rescheduling appointments.
• Providing ongoing support and direction to the team in accordance with the instructions of the Director.
• Prepping resumes and cover letters.
• General word-processing and clerical support.
• Co-ordination of office supplies.
• General Housekeeping duties.
• Meeting KPI and meeting all requirements within my day-to-day duties.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Improved data privacy compliance with meticulous management of sensitive information.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

• Maintaining a safe and healthy work environment by following all OH&S policies and procedures.
• Providing catering services to TAFE and other local businesses.
• Ensuring high standards of food hygiene.
• Opening and closing store.
• Cash handling, balancing & banking.
• Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
• Memorized ingredients and recipes for wide variety specialty drinks.
• Verified prepared food met standards for quality and quantity before serving to customers.

• Responsible for providing excellent customer service, building rapport and maintaining client relationships with high value clients, to ensure one hundred percent client satisfaction.
• Delivered excellent customer service skills on the phone, in all situations.
• Entered customer data and updated customer accounts.
• Dealt with specified accounts throughout Victoria, NSW and Queensland.
• Taking ownership of inbound calls and maintained a solution-focused attitude with all customers.
• Cross-selling throughout the organisation.
• Worked under a time management plan to complete all tasks by set times such as data entry and word processing duties i.e., preparing standard forms, typing letters, memos, reports and other confidential documents.
• General administration: filling, collating, archiving records, photocopying and faxing.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.