Dylan Sitas

• Perform static and asset production on gates around the external perimeter
• Provide customer service and directions
• Use two-way radio communication
• Respond to complaints and find the appropriate solutions

• Welcome customers and greeting them upon entry
• Act as the point of contact for guests who need assistance or information
• Understand customer needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Undertake Security services i.e. Crowd Control for Respond to complaints and find the appropriate solutions events upon request from hotel
• Respond to complaints and find the appropriate solutions

• Inform and warn violators of rule infractions such as smoking, loitering, carrying prohibited items
• Provide escort services to VIPs and customers
• Conduct foot patrols during the night and ensuring gates and doors are unlocked/locked

• Keeping an eye on any irregularities such as leaking water pipes, tampered doors, broken windows and reporting them to maintenance crew

• Complete 12 hour duration shifts from days and nights
• Maintain daily logs and reports
• Operate access control panels

• Ensure all entry points are secure
• Controlling entry and exit of the venue
• Dealing with customers and ensuring good quality customer service
• Checking valid identification and ensuring patrons are 18+
• Monitor crowd behaviour
• Refuse entry to violent, drug effected and intoxicated patrons