Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic

Dylan Smith

Greta,NSW

Summary

I am a working undergraduate student with great work ethic and motivation. I am currently employed as an Administration Assistant and looking for a new opportunity with greater challenges to progress my career in an environment more suited to my studies. With an analytical mindset and a passion for continuous improvement, I analyse the minute details which assist in finding and creating innovative and efficient solutions to business problems.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Business Analyst

Heffron
08.2024 - 10.2024
  • As part of my degree, I have completed my work integrated learning in the role of a business analyst at Heffron
  • During this period, I have put my skills to use in many projects from reinventing payment plans, defining the businesses view on authority and how that affects processes and data, and completely overhauling the way in which the business reports and processes data feed applications between third parties
  • All of these changes involved analytical thinking and planning in order to identify problems, features and areas for improvement which I leveraged in order to improve the business’ current tools and processes

Administrative Assistant

Heffron
01.2024 - Current
  • Working as an Administrative assistant I expanded upon my skills, learning the office culture and expanding my professional network.

Retail Assistant

Dan Murphys
10.2022 - 07.2024
  • As a retail assistant at Dan Murphys, I continued developing my customer service skills and evolving my interpersonal communication though the use of recommendations and general assistance to customers

Education

Batchelor - Business Analytics

Newcastle University
Newcastle, NSW
06.2025

Skills

  • Python

  • R-Script

  • Analytical Thinking

  • Process Design

  • Data-Base Entry

  • Interpersonal Communication

  • Critical thinking

  • Organisational research

  • Data Analysis

Projects

Data-feed ticketing & reporting restructuring:

  • Created framework for a new ticket structure.
  • Met with key stakeholders to establish the project.
  • Worked with business system experts to plan seamless integration.
  • Created focus groups to establish a concise understanding of new changes to both tools and procedures.

Certification

  • P2 Drivers Licence
  • RSA Licence
  • NCP Sustainability Certificate
  • SMSF Open Foundations

Timeline

Business Analyst

Heffron
08.2024 - 10.2024

Administrative Assistant

Heffron
01.2024 - Current

Retail Assistant

Dan Murphys
10.2022 - 07.2024

Batchelor - Business Analytics

Newcastle University

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