Dylan Stephen
Sinnamon Park,QLD
Summary
Dynamic Security Control Room Operator with a proven track record at Instant Security Alarms, excelling in incident response coordination and CCTV monitoring. Recognized for enhancing emergency preparedness and promoting a culture of safety awareness. Skilled in maintaining security equipment and demonstrating professionalism and integrity in high-pressure situations.
Diligent with thorough background in monitoring security systems and responding to incidents efficiently. Proven ability to manage high-pressure situations and maintain safety protocols. Demonstrated proficiency in real-time surveillance and emergency response coordination.
Overview
6
6
years of professional experience
Work History
Security Control Room Operator
Instant Security Alarms
08.2018 - 10.2024
- Demonstrated adaptability under pressure, remaining calm during emergencies while directing appropriate responses from personnel.
- Assisted law enforcement during investigations by providing relevant information from recorded footage or logs.
- Provided excellent customer service to visitors, assisting with directions and answering inquiries in a professional manner.
- Reduced incident response times with efficient communication between team members and first responders.
- Preserved confidentiality of sensitive information through strict adherence to company policies regarding access control systems usage and monitoring requirements.
- Mitigated risk of workplace accidents through thorough inspection of facilities, identifying potential hazards, and recommending corrective actions.
- Improved emergency preparedness by actively participating in drills and training sessions for various scenarios.
- Collaborated with other departments to address any safety concerns or potential threats in a timely manner.
- Ensured continuous operation of security equipment, performing routine maintenance checks and troubleshooting as needed.
- Streamlined security procedures by regularly reviewing protocols and suggesting improvements where needed.
- Promoted a culture of safety awareness by consistently providing informative briefings and training sessions to fellow employees on security best practices.
- Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
- Contributed to team morale by cultivating a positive work environment that encouraged open communication among colleagues.
- Increased accuracy in incident reporting through meticulous documentation and record-keeping practices.
- Enhanced overall security by diligently monitoring CCTV systems and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Education
High School Diploma -
Centenary State High School
Jindalee11-2017
Skills
- Patience and tolerance
- Leadership qualities
- Critical thinking
- Professionalism and integrity
- CCTV monitoring
- Fire safety
- Continuous learning attitude
- Incident response coordination
- Discretion and confidentiality
- Analytical thinking
- Ethical conduct awareness
- Conflict resolution techniques
- Access control management
- Resourcefulness and initiative
- Data privacy
- Quality assurance focus
- Network security
- Security equipment maintenance
- Performance metrics tracking
- Video surveillance analysis
- Alarm system operation
- Security policy compliance
- Security systems integration
- Security incident documentation
- Security industry knowledge
- Security training experience
- Emergency procedures implementation
Timeline
Security Control Room Operator
Instant Security Alarms
08.2018 - 10.2024
High School Diploma -
Centenary State High School
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