Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Stephen

Sinnamon Park,QLD

Summary

Dynamic Security Control Room Operator with a proven track record at Instant Security Alarms, excelling in incident response coordination and CCTV monitoring. Recognized for enhancing emergency preparedness and promoting a culture of safety awareness. Skilled in maintaining security equipment and demonstrating professionalism and integrity in high-pressure situations.

Diligent with thorough background in monitoring security systems and responding to incidents efficiently. Proven ability to manage high-pressure situations and maintain safety protocols. Demonstrated proficiency in real-time surveillance and emergency response coordination.

Overview

6
6
years of professional experience

Work History

Security Control Room Operator

Instant Security Alarms
08.2018 - 10.2024
  • Demonstrated adaptability under pressure, remaining calm during emergencies while directing appropriate responses from personnel.
  • Assisted law enforcement during investigations by providing relevant information from recorded footage or logs.
  • Provided excellent customer service to visitors, assisting with directions and answering inquiries in a professional manner.
  • Reduced incident response times with efficient communication between team members and first responders.
  • Preserved confidentiality of sensitive information through strict adherence to company policies regarding access control systems usage and monitoring requirements.
  • Mitigated risk of workplace accidents through thorough inspection of facilities, identifying potential hazards, and recommending corrective actions.
  • Improved emergency preparedness by actively participating in drills and training sessions for various scenarios.
  • Collaborated with other departments to address any safety concerns or potential threats in a timely manner.
  • Ensured continuous operation of security equipment, performing routine maintenance checks and troubleshooting as needed.
  • Streamlined security procedures by regularly reviewing protocols and suggesting improvements where needed.
  • Promoted a culture of safety awareness by consistently providing informative briefings and training sessions to fellow employees on security best practices.
  • Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
  • Contributed to team morale by cultivating a positive work environment that encouraged open communication among colleagues.
  • Increased accuracy in incident reporting through meticulous documentation and record-keeping practices.
  • Enhanced overall security by diligently monitoring CCTV systems and reporting suspicious activities.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

Education

High School Diploma -

Centenary State High School
Jindalee
11-2017

Skills

  • Patience and tolerance
  • Leadership qualities
  • Critical thinking
  • Professionalism and integrity
  • CCTV monitoring
  • Fire safety
  • Continuous learning attitude
  • Incident response coordination
  • Discretion and confidentiality
  • Analytical thinking
  • Ethical conduct awareness
  • Conflict resolution techniques
  • Access control management
  • Resourcefulness and initiative
  • Data privacy
  • Quality assurance focus
  • Network security
  • Security equipment maintenance
  • Performance metrics tracking
  • Video surveillance analysis
  • Alarm system operation
  • Security policy compliance
  • Security systems integration
  • Security incident documentation
  • Security industry knowledge
  • Security training experience
  • Emergency procedures implementation

Timeline

Security Control Room Operator

Instant Security Alarms
08.2018 - 10.2024

High School Diploma -

Centenary State High School
Dylan Stephen