Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Dylan Taylor

Summary

Motivated and adaptable retail professional with experience across multiple departments at Big W, including Technology, Service Desk, Fill, and Front-End Supervision. Skilled in troubleshooting devices, resolving customer complaints, and providing exceptional service in fast-paced environments. Proven ability to supervise and support cashier teams, manage daily cash handling and reconciliation, and ensure smooth store operations. Eager to learn and take on new challenges while contributing to team and business success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Big W
01.2024 - Current
  • Adapt quickly to working across multiple departments, demonstrating eagerness to learn and take on new responsibilities.
  • Provide technical support and troubleshooting for a wide range of devices in the Technology department.
  • Resolve customer complaints professionally, ensuring a positive shopping experience and maintaining brand reputation.
  • Supervise and support front-end cashier teams, including delegating tasks, monitoring performance, and assisting with training.
  • Perform stock replenishment and merchandising in the Fill team to maintain product availability and store presentation.
  • Collaborate with colleagues across departments to achieve sales, service, and operational goals.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.


Cashier

Coles Supermarket
11.2021 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Mechanic

TAFE
03.2022 - 09.2022
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

Education

High School Diploma -

Coolum State High School
Coolum Beach, QLD
11.2024

Skills

  • Cash Register Operation
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Product Recommendations
  • Customer Assistance
  • Payment Processing
  • Time Management Skills
  • Staff Training
  • Loyalty Program Promotion

Certification

Responsible Service of Alcohol (RSA) – Current

Responsible Service of Gambling (RSG) – Current

Availability

Monday - Sunday : Open - Close


During school holidays:

Monday - Sunday : Open - Close


Timeline

Customer Service Supervisor

Big W
01.2024 - Current

Mechanic

TAFE
03.2022 - 09.2022

Cashier

Coles Supermarket
11.2021 - 12.2023

High School Diploma -

Coolum State High School

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Dylan Taylor