Dylan Vickers
Brisbane, Everton Hills,QLD
Summary
Experienced manager, with strong focus on sales an customer retention by following the ultimate customer experience moto. Personally Im an animal lover and avid home cook. Im ambitious and excited for new beginnings.
Overview
7
7
years of professional experience
Work History
Studio Manager
Samsung Electronics
07.2023 - Current
- Co-ordinating sales orders with other branches and ecommerce
- Customer escalations
- Monthly staff health checks
- Goals setting, sales performance and KPI analyst, on-floor sales coaching
- Extensive product knowledge
- Completing weekly time sheets, Co-ordinating with HR & Payroll if any issues arise
- Health and Safety correspondence with all team members
- Ensuring all book keeping is processed correctly, re-training if otherwise
- Management of loss prevention, daily stock counts, customer/store awareness etc.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
Retail Store Manager
Jay Jays ( The Just Group )
02.2019 - 04.2023
- Nominated for the Just excellence awards for best performing store manager for Australasia 2021
- Leading group induction training sessions with 2-6 staff, with a heavy sales focus
- Day to day management of the store, high volume stock processing, full store visual merchandising
- Following sales budgets, stores have exceeded every seasonal sales budget since working for the Just Group
- Goals setting, sales performance and KPI analyst, on-floor sales coaching
- Extensive product knowledge
- Completing weekly time sheets, Co-ordinating with HR & Payroll if any issues arise
- Health and Safety correspondence with all team members
- Ensuring all book keeping is processed correctly, re-training if otherwise
- Management of loss prevention, daily line counts, customer/store awareness etc.
Connected Solutions Expert
Noel Leemings
04.2017 - 02.2019
- Retail customer service.
- Finance; applying and liaising with Finance now, Gem visa and 2degrees.
- Intensive product knowledge.
- Sales manager for 2degrees.
- Training and maintaining communications product knowledge to all staff .
- Managing visual merchandising and ticketing for communicative products and accessories
- Performance reporting and coordinating.
- Sales and KPI management. Connected solutions product knowledge for 2degrees Mobile.
Education
Certificate of Classical cookery -
Auckland Hotel Chef Training School
New Zealand11.2017
Skills
- Client rapport
- Budget Administration
- Creative Direction
- Process Improvement
- Personnel Oversight
- Operations Monitoring
- Team Leadership
- Problem Resolution
References
References available on request.
Hobbies and Interests
- Cooking
- Interior design
- Teaching
- Art ( Paint & Sketch )
Timeline
Studio Manager
Samsung Electronics
07.2023 - Current
Retail Store Manager
Jay Jays ( The Just Group )
02.2019 - 04.2023
Connected Solutions Expert
Noel Leemings
04.2017 - 02.2019
Certificate of Classical cookery -
Auckland Hotel Chef Training School
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