Dylan Victor
Blackburn South,VIC
Overview
7
7
years of professional experience
Work History
Senior Radiation Administration Clerk
Peter MacCallum Cancer Centre
07.2022 - Current
- Working closely with patients and carers by creating a safe environment to build 1:1 relationships with them to ensure that all parties feel comfortable and open. This allows the introduction to and advocation for relevant health services also offered through the hospital.
- Applying knowledge, observation and skill to understand that all patients and carers have different complex needs. Equity is reached through the facilitation of a Aboriginal Liaison Officer, Interpreter, Dietician, Social Worker, or Psychologist.
- Working with a multidisciplinary team to achieve the best level of patient focused care through effective, responsive and collaborative communication. Constant liaison with the Radiation Oncologist, Nurse, Oncologist, Interpreter, Dietician, Social Worker, or Psychologist.
- Creating an open and honest dialogue with the patient and carer by encouraging feedback to actively ensure the highest level of patient care.
- Quick and proficient navigation of interdisciplinary systems that are specific to each healthcare provider to book National Patient Transport, Stretcher Transport, Interpreter Services, MOSIAQ, EPIC, IPM, or EMR.
- Routine engagements to seek feedback from Nurses, Radiation Oncologist's and management to drive ongoing professional development.
- Manage competing priorities such as incoming phone calls, face to face patient/carer enquiries, emails, flow of the clinic due to tight treatment schedules, organise all patient appointments at consulting suites/dietician/psychologist/interpreter and transport services.
- Strong administration and record keeping knowledge by acting in accordance with the Department of Health and Peter MacCallum policies and procedures.
Outpatient Medical Receptionist
St Vincent's Public Hospital
06.2020 - 06.2022
- Process a high volume of new patient registration and maintenance of patient records (insurance, demographic, and health history) whilst ensuring adherence to privacy and confidentiality legislation.
- Volunteering to be involved with the continuous improvement team to incorporate the new patient self check-in software. This included staff training and advocacy and act as front-line systems trainer with patients.
- Efficient interpersonal skills with all patients to maintain a calm clinic environment whilst completing patient check-in and booking future appointments.
- Working collaboratively to co-work with a large administration team to participate in sharing knowledge and team training.
- Enlisted in the improvement project to create the outpatient ward on-hold messaging to advance efficiency and clarity for patients.
- Well-developed sector and clinical knowledge to support patients through understating the hospitals financial position and impacts of admission and discharge practices ensuring documentation for the patients’ ed attendance is completed accurately and timely.
- Ability to adapt quickly to changing priorities that occur throughout the day ensuring that all tasks are completed in a systematic manner. This included being flexible to which additional ward needed reactive systems support.
- Maintain composure and empathy to all patients when operating the ward switchboard to personally handle an average of 200 patient calls a day.
Client Advisor
Louis Vuitton - LVMH
06.2019 - 06.2020
- Exercising judgment, discretion and privacy through all interactions. Ensuring that privacy guidelines are implemented through processes such as document storage and destruction.
- Large international clientele requiring strong relationship management through understanding cultural and linguistic diverse complexities. Understanding this context was achieved by identifying customers’ needs and ensuring they are met. This involved actively seeking customer feedback around their experience, as well as checking goal posts such as customers feeling valued and listened to.
- Facilitating training sessions around customer experience and coaching the team around importance of efficiency, empathy and remaining composed when under pressure.
- Provide a universal level of service using customer service best practice techniques. Adhering to all policy and procedure to ensure that the organisation continues to be reputable in terms of elevated customer service. This is obtained through a relationship building framework, ensuring that all needs of the client are met.
- Active prioritisation relating to tasks. Visual merchandising, housekeeping, building key relationships with key stakeholders’ and customers’.
Flagship Manager
The Just Group - Jay Jays
06.2016 - 06.2019
Education
Some College (No Degree) -
Working With Children's Check
Victoria GovernmentSome College (No Degree) -
NDIS Worker Screening Check
Victoria Government-
Bachelor of Psychological Science
Deakin UniversityTimeline
Senior Radiation Administration Clerk
Peter MacCallum Cancer Centre
07.2022 - Current
Outpatient Medical Receptionist
St Vincent's Public Hospital
06.2020 - 06.2022
Client Advisor
Louis Vuitton - LVMH
06.2019 - 06.2020
Flagship Manager
The Just Group - Jay Jays
06.2016 - 06.2019
Some College (No Degree) -
Working With Children's Check
Some College (No Degree) -
NDIS Worker Screening Check
-
Bachelor of Psychological Science
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