Dylan Leathart
Brisbane,QLD
Summary
Experienced sales professional with 10+ years in internal sales and customer service, known for lead generation, quote preparation, and strong account management. Builds trust, supports repeat business, and helps drive order fulfillment and sales growth.
Overview
11
11
years of professional experience
Work History
Salesperson
Total Engineering & Mining Supplies PTY LTD.
Yatala, QLD
01.2026 - Current
- Guided customers through product options to enhance their experience. choose engineering and mining supply products.
- Cultivated strong customer relationships, resulting in increased sales and repeat business.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Processed customer orders to ensure timely fulfillment of requests. and answered customer questions in-person, through email, and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Initiated cold calling campaigns that identified and generated new business opportunities.
- Prepared detailed quotes for industrial parts and equipment inquiries to facilitate informed purchasing decisions.
- Processed sales orders through supply and invoicing systems.
- Coordinated with warehouse staff on order fulfillment
- Maintained product knowledge across tools, fittings, and safety supplies
- Collaborated with team members to develop effective sales plans.
- Gathered data on competitors' pricing, products, and promotional activities.
- Produced sales documents, finalized deals and filed records.
Sales
Waterequip PTY LTD.
Brisbane, QLD
07.2024 - 08.2025
- Cultivated strong relationships with clients to enhance customer loyalty and retention.
- Provided timely updates and support to clients, addressing inquiries and concerns promptly.
- Managed sales paperwork, organizing contracts, sales orders, and payments to ensure efficient processing.
- Analyzed sales data to determine areas of improvement and develop strategies for increased sales.
- Compiled reports on sales performance, forecasting future activities, and analyzing competitor strategies to inform decision-making.
- Advised sales teams on best practices for increasing store traffic and boosting sales performance.
- Implemented merchandising strategies to improve product visibility and drive customer engagement.
- Alerted clients about sales promotions to enhance engagement.
- Supported sales team by generating leads and preparing sales materials and presentations.
Internal Sales Representative
Flexistrut Building Services Pty LTD.
Brisbane, QLD
04.2016 - 07.2024
- Followed up on leads and sales opportunities, securing commitments from contractors and clients.
- Increased profits by upselling and cross-selling to existing customers.
- Cultivated customer relationships through regular contact and follow-up, enhancing loyalty and repeat business.
- Conducted outbound calls to introduce products and services, successfully generating qualified sales leads.
- Provided product advice to customers based on their needs and preferences.
- Assisted customers with inquiries to enhance satisfaction.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Processed orders through sales systems and customer records.
- Maintained accurate pricing, order details, and account information.
- Liaised with warehouse teams on stock availability and dispatch.
- Prepared weekly and monthly reports on sales performance for management review.
- Performed market research to identify potential sales opportunities.
- Conducted periodic reviews of existing accounts and identified areas that require improvement or additional services.
- Monitored competitor activities such as pricing strategies, promotional offers.
- Participated in brainstorming sessions to develop innovative solutions for improving internal sales operations.
- Prepared quotes for strut, support, and building service products.
- Produced sales documents, finalized deals and filed records.
- Recruited, hired and trained new hires to optimize profitability.
Education
High School Diploma -
Brisbane Bayside State College
Brisbane12-2013
Skills
- Customer relationship management
- Lead generation
- Quote generation
- Order fulfillment
- Inventory coordination
- Product cataloguing
- Quote generation
- Sales invoicing
- Order processing
- Account management
- Customer communication
Timeline
Salesperson
Total Engineering & Mining Supplies PTY LTD.
01.2026 - Current
Sales
Waterequip PTY LTD.
07.2024 - 08.2025
Internal Sales Representative
Flexistrut Building Services Pty LTD.
04.2016 - 07.2024
High School Diploma -
Brisbane Bayside State College