Dylann Lackstein
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
El Furniture Warehouse
06.2022 - Current
- Demonstrated experience in providing exceptional service to customers in a high-volume restaurant setting
- Proven ability to multitask and remain organized in a fast-paced environment
- Proven track record of effectively managing customer relations, and resolving customer complaints
Barista/Cafe All Rounder
Forecast Coffee
06.2022 - 10.2022
- Took customers' orders, prepared beverages - including beer & liquor service, served food items, clean tables, and restocked coffee unit for maximum efficiency
- Prepared food items from menu - sandwiches, salads, burritos, etc
- General maintenance of store including organizing display products and daily cleaning
Hostess
Il Caminetto
11.2021 - 05.2022
- Warmly and promptly greet on average 400 customers per day at door and escorted them to their table
- Organized and schedule 40+ reservations daily
- Respond to emails and accommodate or modify new and existing reservations
Hostess
Caramba
07.2021 - 03.2022
- Greet on average 500 customers per day at the door and escort them to their table
- Organize and schedule reservations for 30+ customers daily
- Complete daily opening, closing and cleaning duties - reset tables; restock menus; polish silverware & glassware; organize linens
- Assist with take-out orders and payments
Dishwasher
Aux Vivres
10.2021 - 07.2021
- Wash all dishes and machinery by hand before also sanitizing them in an economy dishwasher
- Perform general maintenance duties:
- Mopping floors, wiping countertops, washing dishes
- Take out garbage as necessary and manage the garbage area outside
Kitchen Helper
Camila
09.2019 - 03.2020
- Prepare a variety of foods according to customers' orders and or supervisor's instructions
- Wash dishes, glassware, flatware, pots, and pans
- Maintain kitchen work areas and equipment, in clean and orderly conditions
Counsellor
Redwood Day Camp
06.2018 - 08.2018
Counsellor
YMCA Camp Elphinstone
06.2017 - 08.2017
Education
Bachelor of Arts - Psychology
Mcgill University
01.2021
Diploma of College Studies (DEC) -
Dawson College
01.2019
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- High-volume dining
Hobbies and Interests
- Skiing
- Travel
- Reading
Languages
English
French
References
Kristopher Schicchi - Supervisor, Redwoods Day Camp PH: +1 (561) 316-7406
Ashley Schachter - Floor Manager, El Furniture Warehouse PH: +1(514) 619- 1057
Timeline
Server
El Furniture Warehouse
06.2022 - Current
Barista/Cafe All Rounder
Forecast Coffee
06.2022 - 10.2022
Hostess
Il Caminetto
11.2021 - 05.2022
Dishwasher
Aux Vivres
10.2021 - 07.2021
Hostess
Caramba
07.2021 - 03.2022
Kitchen Helper
Camila
09.2019 - 03.2020
Counsellor
Redwood Day Camp
06.2018 - 08.2018
Counsellor
YMCA Camp Elphinstone
06.2017 - 08.2017
Diploma of College Studies (DEC) -
Dawson College
Bachelor of Arts - Psychology
Mcgill University
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