Renn Demiri
Hillside
Summary
I am a Exceptional communicator looking to work within a happy positive environment with a great team. Loves to collaborate with others and juggle many tasks and positions to ensure they are filled and completed. Friendly and positive can do attitude seeking a team leading position to bring skills to an environment in need of high-level of accuracy, everyday upkeep, and maintaining a clear and pristine working environment. I have a strong desire for the position that is available and achieve the very best.
Overview
25
25
years of professional experience
Work History
1st Year Apprentice Hairdresser
David Jones Aqua Salon
02.2000 - 12.2002
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
Apprentice Hairdresser
Arthur Knight Hairdressing
12.2002 - 11.2004
- Applied base colors and toners for hair stylists.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by
- shampooing and conditioning at wash station.
- Foiling, colour application
- Hairstylist
- Colourist
- With completion of my apprenticeship
Housekeeping & Mini-bar attendant
Park Hyatt Melbourne
01.2004 - 11.2007
- Achieved high levels of efficiency in handling guest requests, consistently meeting or exceeding hotel''s established response time targets.
- Ensured proper billing for guests by accurately recording consumed items from mini bars.
- Demonstrated attention to detail while ensuring accurate pricing and item descriptions for all mini bar products.
- Acted as a reliable team player within the housekeeping department, supporting colleagues with additional tasks when necessary to ensure overall success and satisfaction for hotel guests.
- Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy.
- Facilitated smooth room turnover by swiftly restocking mini bars during housekeeping services.
Patient Services Assistant
St Vincent Private Hospital
11.2007 - 06.2009
- Assisted in maintaining a clean and welcoming environment for patients, ensuring optimal comfort during their visits.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Cleaned and set up rooms in preparation for patient appointments.
Environmental services
Royal Melbourne & Royal Park hospital
12.2007 - 06.2012
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
INVOICING, SITE INSPECTIONS
DDTECH GARAGE DOORS
07.2012 - 03.2022
- Enhanced overall project quality by conducting thorough site inspections and providing detailed feedback for improvement.
- Consistently met strict deadlines for invoice processing, contributing to efficient cash flow management within the organization.
Housekeeping Team Leader
Quest Werribee & Caroline Springs
03.2023 - Current
- Started as housekeeping assistant
- Public area duties
- Promoted to housekeeping team leader/ supervisor
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff
- Evaluated employee performance and developed improvement plans.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping team to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Hotel format of RMS
- Rostering
Education
Headmaster Academy Of Hair
12.2004
Taylor’s Lakes Secondary Collage
01.1999
Skills
- Time Management skills, Being able to properly manage time and a set schedule is a key
- Regularly communicate with, co-worker’s manger’s and supervisors to ensure the expectations Are thoroughly understood
- Work well with others to be successful To perform my job well include dependability Teamwork and responsibility
- Excellent interpersonal and communication skills, a passion For customer service , team leading
- A keen eye for detail, excellent organizational skills
- Able to work independently with allocations
- Forecast predictions for rostering
- Excel
- Rms
- Quire
Timeline
Housekeeping Team Leader
Quest Werribee & Caroline Springs
03.2023 - Current
INVOICING, SITE INSPECTIONS
DDTECH GARAGE DOORS
07.2012 - 03.2022
Environmental services
Royal Melbourne & Royal Park hospital
12.2007 - 06.2012
Patient Services Assistant
St Vincent Private Hospital
11.2007 - 06.2009
Housekeeping & Mini-bar attendant
Park Hyatt Melbourne
01.2004 - 11.2007
Apprentice Hairdresser
Arthur Knight Hairdressing
12.2002 - 11.2004
1st Year Apprentice Hairdresser
David Jones Aqua Salon
02.2000 - 12.2002
Headmaster Academy Of Hair
Taylor’s Lakes Secondary Collage
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