Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Juluan

Hampton park,VIC

Summary

Experienced customer service manager with 15 years in retail industry, lead 30 team members Strong people skills and exceptional customer service abilities. Proficient in team collaboration and thriving under pressure. Manages 4 departments and serves as duty manager weekly. Eager to explore new opportunities and contribute to the community, driven by passion for delivering outstanding customer service.

Overview

18
18
years of professional experience

Work History

In Work Support Consultation

At Work Australia
07.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Fresh combined manager

Woolworths
02.2019 - Current
  • Coordinated activities of four departments under difficult circumstances to achieve customer satisfaction.
  • Mentored and developed team members, fostering a culture of continuous improvement and accountability.
  • Developed standard operating procedures to maintain compliance with health and safety regulations across all operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Deli manager

Coles
02.2007 - 01.2019
  • Fulfilled all organizational standards successfully.

Education

Certificate IV - Employment Services

Better Link Group
05.2023

Certificate IV - Community Services

Better Link Group
2023

Bachelor of Science (B.S.) - Zoology

University of india
South India
05.1992

Skills

  • Expert in: Customer service, Good with working under pressure, Passionate about helping other
  • Enthusiasm, flexibility, and a confident manner
  • Strong understanding of customer service principles and concepts
  • Ability to learn quickly and think on my feet
  • Strong attention to detail and problem solving skills
  • Highly developed verbal and written communication skills
  • Fluency in a second language relevant to community of greater Dandenong
  • Patience ,empathy ,and ability to meaningful engage with customers from diverse backgrounds

Timeline

In Work Support Consultation

At Work Australia
07.2022 - Current

Fresh combined manager

Woolworths
02.2019 - Current

Deli manager

Coles
02.2007 - 01.2019

Bachelor of Science (B.S.) - Zoology

University of india

Certificate IV - Employment Services

Better Link Group

Certificate IV - Community Services

Better Link Group

Similar Profiles

CREATE PROFILE
Carolina Juluan