Rachel Lawrence
15/2-4 McGuigan Street, Earlville,QLD
Summary
I consider myself to be a self-motivated individual with a wide diversity of valuable skills and knowledge, applicable to a variety of fields. Through my in-depth experience I bring proven leadership, organisational and customer relations skills, and a consistent level of high quality results. In my current position my strengths have been independently solving problems, streamlining operations to promote efficiency, and keeping teams on task to handle diverse business requirements & heavy workloads within tight deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auction Support
Quaid Auctioneers
11.2023 - Current
- Providing reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organisation when needed
- Utilising strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each procedure
- Promoting positive client relations through effective communication regarding auction details, policies, and procedures
- Maintaining strong focus and displaying multitasking skills via clerking the backend of the website during a live auction
- Improved document organisation system which resulted in easier access for team members when searching relevant files quickly
- Handling and inputting vehicle paperwork and documents, and ensuring all details are correct and up to date - registration cancellations/transfers and PPSR searches
- Answering multi-line phone system, transferring calls, delivering messages to staff and greeting visitors
- Working off-site at the warehouse efficiently processing invoices, payments and collections of items/vehicles etc.
- Processing smooth payment transactions by efficiently processing invoices and collecting payments from winning bidders
- Streamlined upload procedures to improve time management
Assistant Store Manager/Acting Store Manager
Just Jeans Cairns Central (The Just Group)
03.2021 - 12.2023
- Ensured customer satisfaction by providing exceptional service, customer connection and addressing concerns promptly
- Managing cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Consistently exceeding and maintaining store, individual and team KPIs, budgets and targets
- Managing opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Overseeing day to day responsibilities and ensuring all daily tasks are completed to a high standard
- Creating and maintaining visual merchandising of the store and denim walls, in accordance with digital store briefs
- Managing stock levels and loss prevention resulting in exceptional stocktake results
- Implemented and enforced current loss prevention strategies for reduced shrinkage
- Extensive knowledge of point of sale system - checking stock levels, customer details, organising customer store orders and store management
- Setting achievable team KPI and performance expectations to improve profit margins
- Providing team with feedback and assistance on performance and product knowledge where needed
- Routinely clean and sanitise store, change rooms and backroom to maintain high level of hygiene standards
- Cash handling, float counting and depositing banking daily
Casual sales assistant
Dotti Cairns Central (The Just Group)
09.2020 - 03.2021
- Assisting customers in making informed decisions by offering detailed product knowledge and comparisons
- Processing transactions accurately while maintaining a high level of customer service
- Handling customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Unpacking stock and handling stock levels
- Handling cash and point of sale system
- Creating visual merchandising of the store and maintaining standards
- In charge of running the day and ensuring budgets are met and succeeded (opening and closing)
Full time sales assistant
AutoBarn Cairns
02.2019 - 02.2020
- Remained calm and poised in high-stress, dynamic environments to promote service to customers and staff
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences
- In charge of front counter and responsible for handling daily tasks
- In charge of picking and completing click and collect orders in a promptly manner
- Creating and maintaining visual merchandising displays
- Creating and handling customer orders
- Replacing windscreen wipers and automotive light bulbs
- Replacing car batteries and fitting car seat covers
Waitress
The Coffee Club
11.2018 - 02.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Preparing beverages and food
- Excellent use of POS system
- General daily cleaning
- Refilling stock and supplies
Casual sales assistant
Toys R Us
02.2017 - 10.2018
- Provided customers with prompt and polite support in person and via telephone
- Replenishing excess stock
- Maintaining and creating visual merchandising
- Recovering store daily
Education
High School Diploma -
Bentley Park College
11.2018
Skills
- Certificate III in retail
- Exceptional customer connection and service skills
- Excellent computer and typing skills – average 59 WPM (99% success rate)
- Problem-solving and resolution skills
- Managing team productivity and providing support and assistance
- Prioritising Tasks in Order to Successfully Fulfill Deadlines
- Multi-tasking and Efficient Time Management
- Strong Attention to Detail
- Team Collaboration
Personal Information
Date of Birth: 09/11/2001
References
- Kay Christensen (Quaid Auction Co-ordinator), 0418 121 674
- Sherrie-Ann Cunnington (Former Just Jeans Store Manager), 0412 543 753
- Julie Van Derheyden (Just Jeans Part-time Employee), 0438 563 136
- Bryonnie Brown (Former Just Jeans Store Manager, Quaid Real Estate Agent), 0420 874 516
- Erinne Fitzgerald (Former Dotti Store Manager), 0412 915 202
- Ty Jenkin (AutoBarn Store Manager), 0419 609 433
Certification
Certificate III in Retail - via Allara Training. Completed in October 2019
Timeline
Auction Support
Quaid Auctioneers
11.2023 - Current
Assistant Store Manager/Acting Store Manager
Just Jeans Cairns Central (The Just Group)
03.2021 - 12.2023
Casual sales assistant
Dotti Cairns Central (The Just Group)
09.2020 - 03.2021
Full time sales assistant
AutoBarn Cairns
02.2019 - 02.2020
Waitress
The Coffee Club
11.2018 - 02.2019
Casual sales assistant
Toys R Us
02.2017 - 10.2018
High School Diploma -
Bentley Park College
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