Kawal Kumar
Senior Guest Service Agent
Broome,WA
Summary
Highly communicative professional with 1 year of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Guest Service Agent
Oaks Broome Hotel
Broome, WA
04.2021 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Oversaw daily operations to ensure high levels of productivity.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Identified issues, analyzed information and provided solutions to problems.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Reset Citrix PMS for next days' use by sending detailed daily bank reports and closing finances for current day.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Meat Process Worker
Bindaree Beef Group
Inverell, NSW
11.2019 - 04.2021
- Packaged and attached labeling to various meat selections.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Adhere to safety and cleanliness standards and maintained equipment.
- Performed Vacuum Packaging.
Education
Bachelor of Accounting - Accounting
Holmes Institutes
Sydney, NSW05.2019
Skills
- Account Balancing
- Invoicing and Billing
- Check In and Check Out
- Guest Registration
- Payment Collection
- Email Handling
- Computer Proficiency
- Verbal and Written Communication
- Documentation and Reporting
- Microsoft Office Suite
- Administrative Support
- CRM Software
- Incoming Mail Sorting
- Package Shipping
- Luggage Handling
- Office Support
- Common Area Maintenance
- Feedback Collection
Certification
- First Aid and CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Senior Guest Service Agent
Oaks Broome Hotel
04.2021 - Current
Meat Process Worker
Bindaree Beef Group
11.2019 - 04.2021
Bachelor of Accounting - Accounting
Holmes Institutes
- First Aid and CPR License
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