HOTARU HAYASHI
41 Ferris Street, SUNBURY
Summary
- Licence; Victorian Full drivers licence
- Working with children check: Employee Expiry 13/05/2026
- NDIS worker screenings
Overview
16
16
years of professional experience
Work History
Education Support Specialist
Sunbury and Macedon Ranges Specialist School
03.2021 - Current
- Provide basic physical and emotional support for students
- Assist with supervising students in a range of areas such as classroom and school yard
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance teaching abilities
Receptionist
Marhaba Lounge
02.2019 - 01.2020
- Greet airline passengers
- Scan boarding passes
- Answer both internal and external telephone
- Reservation over the phone
- Go through daily reports and emails
- Record daily visitation records
- Listen to passengers complaints or concerns & problem solving
- Make boarding calls
Domestic Engineer
N/A
03.2011 - 02.2019
Guest Service Agent
The Hotel Windsor
12.2008 - 03.2011
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process
- Collected room deposits, fees, and payments
- Maximized revenue by upselling room upgrades and additional services
- Answer both internal and external telephone
- Reservations over the phone and in person
- Go through daily reports
- Anticipate and address guests service requirements
- Listen to guests complaints or concerns & problem solving
Education
Certificate IV - Disability Studies
EmployEase
07-2022
Bachelor of Business - Hospitality Management
Victoria University
Melbourne, VIC06-2009
Advanced Diploma - Hospitality Management
William Angliss Institute of TAFE
Melbourne, VIC12-2005
Skills
- Educational technology
- Special education
- Team work
- Leadership
- Communication
Languages
Japanese
Native or Bilingual
Timeline
Education Support Specialist
Sunbury and Macedon Ranges Specialist School
03.2021 - Current
Receptionist
Marhaba Lounge
02.2019 - 01.2020
Domestic Engineer
N/A
03.2011 - 02.2019
Guest Service Agent
The Hotel Windsor
12.2008 - 03.2011
Certificate IV - Disability Studies
EmployEase
Bachelor of Business - Hospitality Management
Victoria University
Advanced Diploma - Hospitality Management
William Angliss Institute of TAFE
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