Nupur Joshi
Mays Hill
Summary
Detail-oriented Student Support Officer with strong experience in administrative support, student services, and compliance within the higher education sector. Skilled in maintaining accurate student records, supporting international students, and ensuring adherence to university and government regulations. Proficient in PRISMS, with expertise in managing visa compliance, enrolments, and academic documentation. Adept at coordinating with academic staff, scheduling timetables, and facilitating smooth academic operations. Strong in data management, reporting, and compliance-related documentation, with a commitment to enhancing student experience and operational efficiency in a university setting.
Overview
3
3
years of professional experience
Work History
Academic and Student Support Coordinator
Edu Key Pty Ltd
02.2024 - 02.2025
- Company Overview: Clayton College, Reeves College, Australia
- Provided academic and administrative support to students in a higher education environment, ensuring compliance with RTO regulations and ASQA requirements
- Assisted students with enrolments, course inquiries and orientation programs to help new students acclimate to the academic environment
- Managed and maintained accurate student records, including enrolment details, attendance tracking, assessment submissions, and compliance documentation
- Coordinated training schedules, assessments, and communication between students and trainers, facilitating smooth course delivery
- Processed enrolments, issued certificates, and maintained documentation related to student support services
- Responded to student inquiries and contributed to improving student support services through feedback and process enhancements
- Clayton College, Reeves College, Australia
Retail Sales Assistant
Miniso Australia
11.2023 - 02.2024
- Assisted customers with product selection, provided excellent customer service, and processed transactions efficiently to drive sales and enhance the shopping experience
- Maintained inventory levels, restocked shelves, and ensured attractive product displays to optimize store presentation and maximize sales opportunities
- Managed cash registers, processed payments, and assisted in daily store operations, including opening/closing procedures and maintaining a clean, organized retail space
MRES Candidate
Macquarie University
06.2022 - 12.2023
- Company Overview: Australia
- Conducted research in pharmacology, focusing on drug interactions and ion channel activity
- Designed and executed laboratory experiments, including cell culture, data analysis & result documentation
- Prepared detailed research reports and a thesis, summarizing key findings on drug effects and pharmacological mechanisms
- Australia
Education
Master of Research (MRes) - Pharmacology
Macquarie University
12.2023
Master of Science - Forensic Science
Galgotias University
01.2017
Bachelor of Science - Microbiology
Garhwal University
01.2015
Skills
- Student support services & administration
- Enrolment & course coordination
- Compliance & regulatory adherence
- Record management & reporting
- Customer Service
- Effective Communication & problem-solving
- Microsoft Office Suite (Excel, Word, Outlook)
- Team collaboration & stakeholder engagement
Timeline
Academic and Student Support Coordinator
Edu Key Pty Ltd
02.2024 - 02.2025
Retail Sales Assistant
Miniso Australia
11.2023 - 02.2024
MRES Candidate
Macquarie University
06.2022 - 12.2023
Master of Research (MRes) - Pharmacology
Macquarie University
Master of Science - Forensic Science
Galgotias University
Bachelor of Science - Microbiology
Garhwal University
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