Srivenkata Penmetsa

Bought the business trading as Bunters We Never Sleep Newsagency & Deli back in 2014 since then operating busy & successfully but now trading as East Victoria Park Newsagency & Deli / Spicy Hub (for Indian Groceries )

with added Freechoice Tobacconist franchisee / Ria money transfer service / TNT&FedX parcel agency

• Worked flexible hours; night, weekend, and holiday shifts.
• Carried out day-day-day duties accurately and efficiently.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Drove operational improvements which resulted in savings and improved profit margins.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Identified issues, analyzed information and provided solutions to problems.
• Managed team of [number] employees, overseeing hiring, training, and professional growth of employees.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Resolved problems, improved operations and provided exceptional service.
• Increased customer satisfaction by resolving [product or service] issues.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Managed day-to-day business operations.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Owned & operated as a commission agent for Puma Petroleum 5 years successfully

Operated a big format of convenience store with huge cool room / hot food / coffee and more but for a short period

Started my carrier to own & operate this store successfully 5 years

• Managed day-to-day business operations.
• Founded and managed [Type] business, growing revenue to $[Amount] in first year.
• Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
• Maintained up-to-date administrative records to monitor operational conditions.
• Generated revenues yearly and effectively capitalized on industry growth.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Devised processes to boost long-term business success and increase profit levels.