Sena Kato
Brisbane,QLD
Summary
Experienced Customer Service Representative fluent in English and Japanese language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Piccones SUPA IGA Pease St
11.2020 - 02.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Refunded payments for returned items, process exchanges to achieve customer satisfaction
- Prioritized helping customers over completing other routine task.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
Produce Worker
Piccones SUPA IGA Pease St
01.2022 - 02.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Rotated produce on display by following "first in – first out” policy.
- Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Education
Bachelor Business - Finance
Queensland University of Technology
Brisbane, QLD11.2026
Bachelor of Science - Computer And Information Sciences
Queensland University of Technology
Brisbane, QLD11.2026
High School Diploma -
Trinity Bay State High School
Cairns 11.2022
Skills
- Customer Service
- Strong Work Ethic
- Training and mentoring
- Pallet Jack Operation
- Problem-Solving
- Team Building and Leadership
- Decision-Making
- Team Development
- New Hire Training
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Additional Information
Reference 1
Jake Price
Role: IGA Front-End Assistant Manager
Phone: 0487 590 304
Email: jakealexprice@gmail.com
Reference 2
Donna Vain
Role: IGA Front-End Manager
Phone 0407 964 451
Reference 3
Sam Bartel
Role: IGA Store Manager
Phone: 07 4042 6200
Email: sam@picconesiga.com.au
Reference 4
Katherine Rose
Role: IGA Supervisor
Phone: 0438 685 998
Email: kat.rossi@hotmail.com
Timeline
Produce Worker
Piccones SUPA IGA Pease St
01.2022 - 02.2024
Customer Service Supervisor
Piccones SUPA IGA Pease St
11.2020 - 02.2024
Bachelor Business - Finance
Queensland University of Technology
Bachelor of Science - Computer And Information Sciences
Queensland University of Technology
High School Diploma -
Trinity Bay State High School
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