Summary
Work History
Skills
Timeline
Generic

Afton Knobel

Cleaning/Retail/Customer services/Personal assistance
Canberra,ACT

Summary

Dedicated professional with extensive experience in customer service and cleaning, notably at Afton Knobel. Proven ability to enhance facility hygiene through effective sanitation practices and strong attention to detail. Skilled in time management and team collaboration, consistently improving customer satisfaction and maintaining a professional appearance in all tasks.

Work History

Cleaner

Afton Knobel
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.

Salesperson

Fyshwick Home & Heating
2008 - 2018
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Salesperson

Burning Log Megastore
2012 - 2013

Retail Worker

Bunnings Warehouse
2006 - 2008
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Prioritized helping customers over completing other routine tasks in store.

Checkout Operator

Coles Supermarket
2004 - 2006
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Efficient cleaning techniques
  • Interior and exterior cleaning
  • Restroom sanitation
  • Attention to detail
  • Sanitation practices
  • Dusting techniques
  • Chemical handling
  • Health and safety compliance
  • Disinfection practices
  • Waste management
  • Window washing proficiency
  • Physical stamina
  • Professional appearance
  • Quality control
  • Laundry
  • Laundry services
  • Floor care expertise
  • Complex Problem-solving
  • Confidentiality awareness
  • Stain removal techniques
  • Steam cleaning
  • Odor control methods
  • Conflict resolution
  • Multitasking and organization
  • Verbal and written communication
  • Basic maintenance
  • Carpet cleaning
  • Record keeping
  • Schedule flexibility
  • Restroom upkeep
  • Furniture rearrangement
  • Glass and window washing
  • Closet detailing
  • Organizational skills
  • Trash collection
  • Heavy lifting
  • Basic mathematics
  • Carpet steaming and shampooing
  • Laundry management
  • Stainless steel polishing

Timeline

Cleaner

Afton Knobel

Salesperson

Fyshwick Home & Heating
2008 - 2018

Salesperson

Burning Log Megastore
2012 - 2013

Retail Worker

Bunnings Warehouse
2006 - 2008

Checkout Operator

Coles Supermarket
2004 - 2006
Afton Knobel Cleaning/Retail/Customer services/Personal assistance