Summary
Overview
Work History
Education
Skills
Timeline
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Thilini Galketiyage

Carnegie

Summary

I've been studying a hospitality management course for the lat few years.Proven ability to deliver exceptional customer service while managing multiple tasks efficiently. Skilled in menu knowledge, upselling techniques, and fostering a welcoming atmosphere to enhance guest satisfaction. Strong team player with excellent communication skills and a positive attitude, committed to creating memorable dining experiences

Overview

5
5
years of professional experience

Work History

Housekeeper

MA Services
01.2022 - 01.2024

Waitress Trainee

Ambula
02.2023 - 08.2023
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Waitress

Maze grill
01.2021 - 01.2022

Customer service Executive

ICBT Campus
01.2019 - 01.2021

Education

Diploma - Business

Swinburne University of Technology

Diploma - English

ICBT Campus

Certificate 4 Commercial Cookery

Hilton College
Victoria
09-2024

Certificate 3 - Commercial cookery

Hilton Academy
Victoria
02-2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Safe Food Handling

Timeline

Waitress Trainee

Ambula
02.2023 - 08.2023

Housekeeper

MA Services
01.2022 - 01.2024

Waitress

Maze grill
01.2021 - 01.2022

Customer service Executive

ICBT Campus
01.2019 - 01.2021

Diploma - English

ICBT Campus

Diploma - Business

Swinburne University of Technology

Certificate 4 Commercial Cookery

Hilton College

Certificate 3 - Commercial cookery

Hilton Academy

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Thilini Galketiyage