Janine O. Olaguir
Girrawheen,Australia
Summary
Highly adaptable and open-minded individual, known for having ability to work effectively in a team with a strong communication skills. Fast learner and can quickly pick up new skills and thrive in dynamic environments. My attention to detail ensures accuracy in every task, and my computer literacy allows me to navigate various digital tools efficiently. I take pride in being a flexible multitasker, capable of managing multiple priorities while maintaining a high level of performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Worker
GRACIACARE PTY LTD
03.2023 - Current
- Helping clients with daily living activities such as bathing, dressing, grooming, and toileting
- Performing light cleaning, laundry, meal preparation, and grocery shopping to ensure a safe and comfortable living environment
- Engaging clients in conversations, activities, and social outings to reduce isolation and improve mental wellbeing
- Helping clients move safely, including using wheelchairs or mobility aids
- Supporting clients in taking prescribed medications
Customer Service Officer
PRISM+
01.2023 - 03.2023
- Company Overview: (Singapore)
- Coordinate delivery services for customers' items
- Liaise with customers and couriers to ensure the item is delivered to the correct address
- Offer product information to customers regarding their inquiries
- (Singapore)
Customer Service and Technical Support
Concentrix Philippines
01.2015 - 04.2022
- Respond to customer inquiries and deliver technical support through various channels, including phone, email and chat
- Identify and troubleshoot technical issues reported by customers, guiding them through appropriate solutions to resolve the problem
- Escalate complex issues to the relevant team or senior support staff when necessary
- Record and track customer issues using a ticketing system, ensuring accurate and detailed documentation throughout the support process
- Work collaboratively with cross-functional teams, such as product development and quality assurance, to address and resolve recurring technical issues
- Stay updated on product knowledge and industry trends to offer accurate and timely support to customers
- Provide customers with product training, demonstrating how to use the product and its features effectively
- Maintain a high standard of professionalism and customer service, ensuring customer needs are met and inquiries are resolved promptly
- Continuously enhance customer support processes by offering feedback and suggestions for improvement
- Contribute to the development and maintenance of a comprehensive customer support knowledge base, including FAQs, troubleshooting guides, and user manuals
Relationship Manager
Firstsource Solutions LTD
04.2014 - 08.2014
- Assist customers manage their credit cards
- Help with possible fraudulent activities
- Resolve complaints
- Highly adaptable and open-minded individual, known for having ability to work effectively in a team with a strong communication skills
- Fast learner and can quickly pick up new skills and thrive in dynamic environments
- My attention to detail ensures accuracy in every task, and my computer literacy allows me to navigate various digital tools efficiently
- I take pride in being a flexible multitasker, capable of managing multiple priorities while maintaining a high level of performance
Education
Graduate Diploma - Management (Learing)
05.2025
Bachelor of Arts - Mass Communication
01.2011
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Active listening
- Behavioral support
- Transportation assistance
- Life skills development
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
Support Worker
GRACIACARE PTY LTD
03.2023 - Current
Customer Service Officer
PRISM+
01.2023 - 03.2023
Customer Service and Technical Support
Concentrix Philippines
01.2015 - 04.2022
Relationship Manager
Firstsource Solutions LTD
04.2014 - 08.2014
Bachelor of Arts - Mass Communication
Graduate Diploma - Management (Learing)
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