Mark Hoebee
Eglinton,WA
Summary
- Dynamic and results-driven professional with extensive leadership experience across retirement living, hospitality, and operations management.
- Skilled communicator with a proven ability to foster strong relationships across diverse cultural groups, promote team cohesion, and drive operational excellence.
- Highly organized and independent, with a consistent track record of coordinating projects creatively and delivering results on time and within budget.
- Committed to delivering outstanding client service and developing lasting relationships that support organizational growth and success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Village Manager
St Ives Retirement Living
08.2015 - Current
- Full operational responsibility for financial, material, and human resources at a large retirement village.
- Develop and manage annual operating budgets in collaboration with the Finance team, consistently meeting financial and operational targets.
- Oversee and update long-term maintenance plans to ensure asset longevity and compliance.
- Foster a resident-focused culture by actively encouraging feedback, effectively managing complaints, and implementing continuous improvement initiatives.
- Ensure strict compliance with organizational policies, procedures, and best practice standards.
Multi- Site Village Manager
St Ives Retirement Living
10.2024 - 01.2025
- Directed the operational management of both the
Murdoch (360 ILUs) and the Centro (225 ILUs) Village
overseeing financial, material, and human resources.
- Led continuous improvement initiatives across
functions to enhance efficiency, streamline processes,
and elevate quality & service standards.
- Reviewed and updated long-term maintenance plans
to ensure the Village's sustainability.
- Implemented and enforced organizational policies,
procedures, and best practices.
Acting General Manager Operations
St Ives Retirement Living
04.2024 - 06.2024
- Provide leadership, operational support, and strategic guidance to Village Managers across eight (8) retirement villages.
- Drive a culture of continuous improvement, enhancing efficiency, quality, and service delivery across all operational functions.
- Prepare Board and business reports, including KPI tracking, trend analysis, and opportunity identification to support executive decision-making.
- Ensure safe work environments through the proactive promotion of health and safety practices, procedures, and behaviours.
Acting General Manager Operations
St Ives Retirement Living
06.2023 - 07.2023
- Provide leadership, operational support, and strategic guidance to Village Managers across eight (8) retirement villages.
- Drive a culture of continuous improvement, enhancing efficiency, quality, and service delivery across all operational functions.
- Prepare Board and business reports, including KPI tracking, trend analysis, and opportunity identification to support executive decision-making.
- Ensure safe work environments through the proactive promotion of health and safety practices, procedures, and behaviours.
Front Office Manager
City Stay Apartment Hotel
07.2011 - 08.2015
- Led all aspects of Front Office operations, consistently achieving high guest satisfaction results.
- Optimized room occupancy and revenue through dynamic pricing strategies and upselling hotel services and amenities.
- Managed staff performance, training, and development in alignment with company standards.
- Analysed guest feedback and market trends to implement strategic service improvements.
Education
Certificate IV - Training and Assessment (TAA40104)
International Institute of Workplace Training
Perth, WA12.2008
Face-to-Face Customer Care and Trauma Training - undefined
Academie Accor
07.2010
Diploma - Catering and Hospitality
Onderwijs Centrum Horeca
09.1996
Skills
- Strategic Operations Management
- Facility & Asset Management
- Financial & Budgetary Oversight
- Project Management & Continuous Improvement
- Customer Service Excellence
- Team Leadership, Coaching & Development
- Health, Safety & Compliance
- Multilingual Communication (Dutch, English, German, French)
Languages
Dutch (Fluent)
English (Fluent)
German (Proficient)
French (Basic)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
· Runner-up – Property Council’s Village Manager of the Year Award | Perth, 2017
· Runner-up Employee of the Round Q4 - 2024 (St Ives)
· Runner-up Employee of the Year - 2024 (St Ives)
· Osh & Compliance Champion of the Year – 2022 (St Ives)
Timeline
Multi- Site Village Manager
St Ives Retirement Living
10.2024 - 01.2025
Acting General Manager Operations
St Ives Retirement Living
04.2024 - 06.2024
Acting General Manager Operations
St Ives Retirement Living
06.2023 - 07.2023
Village Manager
St Ives Retirement Living
08.2015 - Current
Front Office Manager
City Stay Apartment Hotel
07.2011 - 08.2015
Face-to-Face Customer Care and Trauma Training - undefined
Academie Accor
Diploma - Catering and Hospitality
Onderwijs Centrum Horeca
Certificate IV - Training and Assessment (TAA40104)
International Institute of Workplace Training
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