Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Sefton

Townsville,QLD

Summary

Reliable and upbeat Senior Staff Member successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

11
11
years of professional experience

Work History

Live Nursery Sales Specialist

Watering Can Garden Centre Townsville
05.2023 - Current
  • Enhanced customer satisfaction by providing personalized plant recommendations and care advice.
  • Increased sales through effective merchandising and product presentation, including seasonal displays.
  • Maintained a healthy and vibrant inventory by regularly inspecting plants for pests and diseases, ensuring timely treatments.
  • Streamlined the ordering process with accurate record-keeping of inventory levels, reducing stock shortages.
  • Boosted store reputation by delivering exceptional customer service, addressing inquiries promptly, and resolving issues efficiently.
  • Kept up-to-date with industry trends and new products, ensuring relevant knowledge to best serve customers'' needs.
  • Assisted in training new hires, sharing expertise to maintain high standards of nursery sales performance.

Traffic Control Supervisor

Traffic Services Townsville
01.2022 - Current
  • Improved traffic flow by efficiently managing lane closures and diversions.
  • Enhanced worker safety by implementing strict safety protocols for all traffic control personnel.
  • Reduced project delays by coordinating traffic control plans with construction teams and local authorities.
  • Streamlined operations, conducting routine site inspections to ensure proper traffic control measures were in place.
  • Achieved higher compliance rates by training staff on the latest traffic control regulations and procedures.
  • Decreased accident rates through diligent monitoring of construction zones and adjusting controls as needed.
  • Optimized resource allocation, scheduling traffic control staff effectively to cover various work shifts and locations.
  • Ensured smooth traffic flow by promptly addressing any issues or concerns raised by motorists, pedestrians, or construction workers.
  • Established strong professional relationships with local law enforcement agencies for improved collaboration during emergency situations.

Store Owner

Sugar Bomb Food Van
03.2013 - 01.2022
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Collaborated with suppliers to negotiate favourable pricing agreements and secure high-quality products for the store.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets from theft or damage.
  • Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.

Disability Support Worker

New Way Agency
11.2018 - 01.2021
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.

Education

Traffic Implantation Management License QLD - Traffic Implantation Management

Department Of Transport QlD
Townsville, QLD
01.2021

Certificate III - Certificate 3 in Aged Care

My Path Training Townsville
Townsville, QLD
10.2019

Food Business License Townsville City Council - Commercial Business License

Queensland Government
Townsville, QLD
05.2013

Skills

  • Sales Techniques
  • Organizational Skills
  • Product Display
  • Conflict Resolution
  • Computer Skills
  • Point of Sale Systems
  • Nursery Management
  • Time Management
  • Visual Merchandising
  • Merchandising
  • Problem Solving
  • Upselling Strategies
  • Inventory Management
  • Cash Handling
  • Customer Assistance
  • Store Organization
  • Product Knowledge
  • Retail Merchandising
  • Payment Processing
  • Loss Prevention
  • Merchandising and Display
  • Inventory and Stocking
  • Decision-Making
  • Goal-Driven
  • Microsoft Applications Proficiency
  • Cash Drawer Management
  • Friendly and Helpful
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Customer Needs Assessment
  • Informed Product Selections
  • Safety and Cleanliness Standards
  • Store Opening and Closing
  • Positive Customer Engagement
  • Product Merchandising
  • Meeting Sales Goals
  • Relationship Building
  • Item Ticketing and Pricing
  • Strong Communication and Interpersonal Skills
  • Team Supervision
  • Security Practices
  • Exceeding Customer Expectations

References

New Way Agencies  

Brett Gilpin Manager 

0476 692 271


Traffic Services Townsville

Team Supervisor 

Traceylee Paterson

0413 432 259 



Timeline

Live Nursery Sales Specialist

Watering Can Garden Centre Townsville
05.2023 - Current

Traffic Control Supervisor

Traffic Services Townsville
01.2022 - Current

Disability Support Worker

New Way Agency
11.2018 - 01.2021

Store Owner

Sugar Bomb Food Van
03.2013 - 01.2022

Traffic Implantation Management License QLD - Traffic Implantation Management

Department Of Transport QlD

Certificate III - Certificate 3 in Aged Care

My Path Training Townsville

Food Business License Townsville City Council - Commercial Business License

Queensland Government

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Emma Sefton