Santhosh Kumar Alle
Granville,NSW
Summary
Highly motivated and detail-oriented Mechanical Engineering graduate with a strong academic foundation and a passion for innovative engineering solutions. Demonstrated ability to apply theoretical knowledge to practical design and analysis projects. Proficient in CAD software and experienced in conducting Finite Element Analysis (FEA) to optimise structural performance. Excellent problem-solving and communication skills, with a collaborative approach to working in teams. Eager to contribute to a dynamic organisation and gain hands-on experience in designing, analysing, and implementing mechanical systems for optimal efficiency and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
EG Fuel
02.2019 - Current
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Logged reports, expenses, receipts, and sales in company database.
- Worked with loss prevention in monitoring shopper behavior.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
AUTOMOTIVE SERVICE ADVISOR
MYTRI MOTORS
01.2017 - 02.2018
- Customer Service Excellence: Deliver outstanding customer service by actively listening to customers, addressing their concerns, and ensuring their satisfaction throughout service process.
- Accurate Vehicle Inspections: Conduct thorough and meticulous vehicle inspections to identify maintenance and repair needs, utilising comprehensive checklists and diagnostic tools.
- Effective Service Recommendations: Present clear and detailed service recommendations to customers, explaining necessary repairs or maintenance in concise and understandable manner.
- Transparent Cost Estimates: Provide accurate and transparent cost estimates for recommended services, ensuring transparency and building trust with customers.
- Efficient Service Scheduling: Coordinate and optimise service appointments to maximize productivity, minimize wait times, and meet customers' scheduling preferences.
- Detail-Oriented Documentation: Maintain meticulous records of customer interactions, service history, repairs performed, and parts ordered, utilising appropriate software or systems for efficient record-keeping.
Education
Master of Engineering - Mechanical
Western Sydney University
Parramatta, NSW03.2022
Skills
- Proficient in CAD software such as AutoCAD and SolidWorks for 2D and 3D modelling and design
- Strong analytical and problem-solving abilities with focus on optimizing mechanical systems
- Solid understanding of thermodynamics, fluid mechanics, and heat transfer principles
- Knowledge of manufacturing processes and ability to develop and implement cost-effective manufacturing solutions
- Excellent communication and teamwork skills, demonstrated through group projects and collaborations
- Familiarity with engineering standards and codes, ensuring compliance with industry regulations
- Ability to manage projects effectively, ensuring timely completion and adherence to project goals
Certification
- AUTOCAD
- PRO-ENGINEER
- SOLIDWORKS
Skills
- Proficient in CAD software such as AutoCAD and SolidWorks for 2D and 3D modelling and design.
- Strong analytical and problem-solving abilities with focus on optimizing mechanical systems.
- Solid understanding of thermodynamics, fluid mechanics, and heat transfer principles.
- Knowledge of manufacturing processes and ability to develop and implement cost-effective manufacturing solutions.
- Excellent communication and teamwork skills, demonstrated through group projects and collaborations.
- Familiarity with engineering standards and codes, ensuring compliance with industry regulations.
- Ability to manage projects effectively, ensuring timely completion and adherence to project goals.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
EG Fuel
02.2019 - Current
AUTOMOTIVE SERVICE ADVISOR
MYTRI MOTORS
01.2017 - 02.2018
Master of Engineering - Mechanical
Western Sydney University
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