Marc Gail Mateo
Ashfield,Australia
Summary
Detail-oriented Housekeeper with years of experience in the hotel industry. Adept at managing teams up to housekeeper's standards. Committed to ensuring positive guest experiences. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Housekeeping Team Coordinator
Park Hyatt Sydney
The Rocks, Australia
04.2022 - 02.2025
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
Stateroom Attendant
Magsaysay Maritime Corporation Philippines
06.2013 - 02.2022
- Company Overview: Fleet: Costa Cruises, Italy - Genoa Italy
- Fleet: Costa Cruises, Italy - Genoa Italy
- Provided personalized attention to guests'' requests or special needs, contributing to memorable experiences on board the ship.
- Assisted with luggage handling during embarkation and disembarkation processes for seamless transitions between ports of call.
- Maximized guest comfort by replenishing amenities, linens, and other supplies according to established guidelines.
- Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
- Contributed to the improvement of onboard services by promptly addressing and resolving guest concerns.
- Safeguarded passengers' health and well-being by executing sanitation protocols and disinfection procedures in alignment with established guidelines, ensuring a clean and safe environment.
Education
Graduate Diploma - Graduate Diploma in Management Learning
Kingsford International Institute
Level 2, 545 Kent St, Sydney NSW 200004-2024
Bachelor of Science - Hotel, Resort And Restaurant Management
Lyceum of Batangas Philippines University
Capitol Site Batangas City Batangas Philippines10-2013
Skills
- Team motivation
- Workload balancing
- Schedule management
- Meeting leadership
- Passion for continuous learning
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Languages
English
Full Professional
Italian
Limited Working
Timeline
Housekeeping Team Coordinator
Park Hyatt Sydney
04.2022 - 02.2025
Stateroom Attendant
Magsaysay Maritime Corporation Philippines
06.2013 - 02.2022
Graduate Diploma - Graduate Diploma in Management Learning
Kingsford International Institute
Bachelor of Science - Hotel, Resort And Restaurant Management
Lyceum of Batangas Philippines University