Marc Gail Mateo
Ashfield,Australia
Summary
Detail-oriented Housekeeper with years of experience in the hotel industry. Adept at managing teams up to housekeeper's standards. Committed to ensuring positive guest experiences. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Housekeeping Team Coordinator
Park Hyatt Sydney
04.2022 - 02.2025
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
Stateroom Attendant
Magsaysay Maritime Corporation Philippines
06.2013 - 02.2022
- Company Overview: Fleet: Costa Cruises, Italy - Genoa Italy
- Fleet: Costa Cruises, Italy - Genoa Italy
- Provided personalized attention to guests'' requests or special needs, contributing to memorable experiences on board the ship.
- Assisted with luggage handling during embarkation and disembarkation processes for seamless transitions between ports of call.
- Maximized guest comfort by replenishing amenities, linens, and other supplies according to established guidelines.
- Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
- Contributed to the improvement of onboard services by promptly addressing and resolving guest concerns.
- Safeguarded passengers' health and well-being by executing sanitation protocols and disinfection procedures in alignment with established guidelines, ensuring a clean and safe environment.
Education
Graduate Diploma - Graduate Diploma in Management Learning
Kingsford International Institute
Level 2, 545 Kent St, Sydney NSW 200004-2024
Bachelor of Science - Hotel, Resort And Restaurant Management
Lyceum of Batangas Philippines University
Capitol Site Batangas City Batangas Philippines10-2013
Skills
- Team motivation
- Workload balancing
- Schedule management
- Meeting leadership
- Passion for continuous learning
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Languages
English
Full Professional
Italian
Limited Working
Timeline
Housekeeping Team Coordinator
Park Hyatt Sydney
04.2022 - 02.2025
Stateroom Attendant
Magsaysay Maritime Corporation Philippines
06.2013 - 02.2022
Graduate Diploma - Graduate Diploma in Management Learning
Kingsford International Institute
Bachelor of Science - Hotel, Resort And Restaurant Management
Lyceum of Batangas Philippines University
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