Summary
Overview
Work History
Education
Skills
Security Clearance
Timeline
Generic

BRIANNA BALLARD

Australia

Summary

A highly qualified Executive Assistant with over 13 years of experience providing expert administrative and executive support across the legal, government, and medical sectors. Possess an Advanced Diploma of Legal Practice and a Certificate II in Business Administration, I am committed to continuous professional development and expanding my skills.


I excel in managing complex workflows, ensuring the smooth operation of office environments, and supporting senior executives in high-pressure situations. Known for discretion, professionalism, and problem-solving abilities, I have a proven track record of handling sensitive and confidential information with integrity, underscored by my baseline government security clearance.

I possess excellent proficiency in the Microsoft Office Suite and other software systems. complemented by exceptional written and verbal communication skills.

I am passionate and adept at building and maintaining strong relationships with diverse stakeholders.


I am very experienced in working independently and autonomously, very self-motivated displaying a high degree of initiative. I am deeply passionate about making a meaningful contribution and continuously strive for excellence in my work.

Overview

14
14
years of professional experience

Work History

Legal Executive Adminstrator

Go To Court Lawyers / Taylor Rose Lawyers
08.2021 - Current
  • Efficiently handled high volumes of incoming calls, redirecting and making external calls as necessary
  • Managed high-volume administrative tasks nationally, including diary management and travel arrangements with prioritization of urgent tasks
  • Drafted and prepared confidential correspondence, briefing materials, and reports for senior management
  • Maintained and processed a high volume of emails, managed referrals, and handled general inquiries
  • Scheduled and rescheduled appointments with clients and stakeholders, ensuring all meetings were aligned with priorities
  • Processed refunds and managed payments into Trust accounts, ensuring financial accuracy
  • Effectively liaised with internal and external stakeholders, resolving conflicts and facilitating smooth communication
  • Provided support during court preparations, organizing necessary documents, and liaising with legal teams
  • Built strong relationships with clients through exceptional communication skills and a commitment to understanding their unique needs.
  • Streamlined legal processes by implementing efficient document management and case tracking systems.
  • Mentored junior staff members by sharing knowledge of legal practices and providing constructive feedback to enhance their professional development.
  • Maintained a high level of professional ethics and integrity while handling sensitive client information, ensuring confidentiality and trustworthiness in all interactions.

Executive Administrative Support Officer

Commonwealth Director of Public Prosecutions
01.2016 - 06.2018
  • Case Preparation: drafting, issuing and serving court documents, and conducting research, collating jury books and appeal books, disclosures, criminal record checks, depositions and judicial materials.
  • Managed administrative aspects of Counter Terrorism and Child Exploitation trials, ensuring smooth operations during case proceedings
  • Coordinated witnesses for assigned criminal trials, including issuing subpoenas, arranging travel, providing court assistance, and processing witness claims
  • Processed court filings both in person and electronically, ensuring accurate documentation and record maintenance
  • Liaised with external agencies including Australian Federal Police, Australian Border Force, and Victorian Courts
  • Witness coordination and liaison: drafting and issuing witness subpoenas/summonses, travel arrangements and accommodation, arranging for proofing, read back of evidence (Witness Statement, providing assistance at Court, providing updates and processing witness expense claims.
  • Managed internal databases like CRIMS for case recordings, ensuring the integrity and confidentiality of data
  • Organised travel, video conferences, and supported witnesses throughout their court attendances
  • Assisted with diary management for senior executives and practice leaders and handling all incoming enquiries via phone and email
  • Conducted basic research activities to support legal team

Client Services Coordinator

Ereports Medico Legal
12.2013 - 12.2015
  • Managed a shared inbox, efficiently processing a large volume of incoming emails related to IME examinations
  • Handled urgent report requests and managed appointments for specialists, including audiology and oncology assessments
  • Assisted specialists in report formatting, approving final versions, and resolving audio queries
  • Provided administrative support for quality assurance and client documentation
  • Facilitated communication between specialists and clients, resolving issues related to appointments and documentation
  • Improved client experience by addressing technical issues with the online system and resolving customer concerns swiftly
  • Assisted in refining workflows to increase the efficiency of scheduling specialists for court hearings

Medical Receptionist

High Street Medical and Dental Centre
04.2011 - 11.2013
  • Greeted and registered patients, ensuring accurate entry of personal and medical information into the clinic's system
  • Coordinated appointments for multiple practitioners, optimizing the clinic’s schedule and minimizing patient wait times
  • Managed high-volume phone calls, providing information on services, appointments, and procedures
  • Processed patient billing, insurance claims, and Medicare rebates, ensuring accurate and timely financial transactions
  • Maintained patient confidentiality in compliance with HIPAA and relevant privacy legislation
  • Organized and updated medical records, ensuring they were easily accessible for doctors and nurses
  • Assisted with patient intake and discharge processes, ensuring all necessary forms were completed

Legal Secretary (Family, Wills, and Probate)

Comito and Associates
01.2011 - 04.2011
  • Provided administrative support for family law, wills, and probate cases, including the preparation and filing of legal documents
  • Drafted legal correspondence, affidavits, and court forms with a high degree of accuracy and attention to detail
  • Scheduled client consultations, court dates, and appointments for solicitors, ensuring all parties were notified in a timely manner
  • Assisted in the preparation of court briefs and evidence submissions, ensuring all documentation was correctly organized and filed
  • Managed client files, updating case information, and maintaining accurate, organized records
  • Communicated with clients regarding case progress, deadlines, and any follow-up actions required, maintaining a high level of client service
  • Performed legal research on case law and relevant statutes to support solicitors in family law and probate matters

Education

Advance Diploma of Legal Practice -

NMIT
Melbourne

High School Diploma -

Santa Maria College
Northcote, VIC

Certificate II Business Administration -

NMIT

Skills

  • Adaptability, Flexibility, Time Management, Teamwork, Autonomously, Task prioritization
  • Extensive experience in client service
  • Office Workflow, Task Prioritization, Teamwork, Project Administration
  • Initiative, Problem-solving aptitude
  • Methodical, Detail orientated, Accuracy
  • Executive & Administrative Support
  • Excellent Diary & Email , Calendar Management
  • Correspondence & Briefing Material Preparation
  • Meeting Scheduling & Preparation of Documents
  • Research & Investigations
  • Project Administration & Support
  • Conflict resolution
  • Strong Stakeholder Management, Communications, and Relationship building
  • Travel & Accommodation Coordination
  • Knowledge & Working with complexity of compliance with legal & medical frameworks, ensuring adherence to policies, procedures, and industry standards
  • Financial & Billing Management
  • Budgeting & Expense Management
  • Records management
  • Training & Mentoring
  • Discretion & confidentiality
  • Microsoft Office Suite Salesforce, SharePoint, Legal Tools (Aderant Expert, BigHand Dictation)

Security Clearance

Baseline Vetting Clearance 

Australian Government Security Vetting Agency

Timeline

Legal Executive Adminstrator

Go To Court Lawyers / Taylor Rose Lawyers
08.2021 - Current

Executive Administrative Support Officer

Commonwealth Director of Public Prosecutions
01.2016 - 06.2018

Client Services Coordinator

Ereports Medico Legal
12.2013 - 12.2015

Medical Receptionist

High Street Medical and Dental Centre
04.2011 - 11.2013

Legal Secretary (Family, Wills, and Probate)

Comito and Associates
01.2011 - 04.2011

Advance Diploma of Legal Practice -

NMIT

High School Diploma -

Santa Maria College

Certificate II Business Administration -

NMIT
BRIANNA BALLARD